Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Awards
Generic

Fabiola Lourenco Stevens

Jacksonville

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Household Manager

Private Home
12.2024 - Current
  • Managed household schedules and appointments for family members.
  • Oversaw inventory of household supplies and grocery shopping needs.
  • Arranged appointments with doctors, dentists, tutors or other service providers as needed.

Customer Service Sales Representative

Internal Revenue Service, IRS
02.2024 - 12.2024
  • Assisted customers by answering inquiries and resolving issues effectively.
  • Handled incoming calls by providing accurate information and efficient problem-solving support.
  • Maintained a positive attitude while managing high-volume service requests efficiently, protecting sensitive information, paying attention to detail, and using strong communication to guide taxpayers through their obligations.

Patient Care Technician- Transplant unit

Mayo Clinic
06.2020 - 01.2024
  • Assisted nursing staff in direct patient care and daily living activities.
  • Maintained patient records accurately using electronic health record systems.
  • Monitored vital signs and reported changes to healthcare professionals promptly.
  • Educated patients and families on care plans and safety protocols.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.

Education

Bachelor of Science - Public Health Education

University of North Florida
Jacksonville, FL
04.2018

Associate of Arts - Behavioral Sciences

Florida State College At Jacksonville
Jacksonville, FL
04.2016

Skills

  • Schedule coordination
  • Inventory oversight
  • Appointment organization
  • Electronic health records
  • Customer service
  • Appointment scheduling
  • First aid training
  • Client advocacy

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • CNA - Certified Nurse Assistant
  • Certified Nursing Assistant (CNA/2025) CPR/AED Certification, American Heart Association (BLS)
  • Registered Behavior Technician (RBT) -Verbal Behavior Institute-Licensed Nursing.

Languages

Spanish
Professional Working
Portuguese
Native or Bilingual

Timeline

Household Manager

Private Home
12.2024 - Current

Customer Service Sales Representative

Internal Revenue Service, IRS
02.2024 - 12.2024

Patient Care Technician- Transplant unit

Mayo Clinic
06.2020 - 01.2024

Associate of Arts - Behavioral Sciences

Florida State College At Jacksonville

Bachelor of Science - Public Health Education

University of North Florida

Awards

Member of Sigma Gamma - Develop and present health education to the college, and Jacksonville Community., Educated parents in many subjects at the Wolfson children Hospital., Expertise in working with culturally diverse communities and helping those in need. Well orientated and extremely able to adapt to whatever situation is presented.

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