Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Fabiola Maciel

Salem

Summary

Accomplished Graduation Coach at Salem Keizer School District, leveraging bilingual communication and relationship-building skills to enhance student success. Proven track record in fostering academic achievement and college readiness. Expert in teamwork and problem-solving, consistently improving student engagement and performance by over 50%.

Experienced with student mentorship and academic counseling, ensuring students stay on track for graduation. Utilizes strategic intervention techniques to address academic challenges and boost student performance. Strong understanding of educational frameworks and student support systems.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Graduation Coach

Salem Keizer School District
09.2022 - Current
  • Collaborated with teachers to implement effective strategies for improving student performance, engagement, and motivation.
  • Monitored student progress regularly, adjusting coaching strategies as needed to maximize results.
  • Promoted college readiness by connecting students with relevant admissions information resources, financial aid opportunities, and application assistance programs.
  • Reviewed student credit hours to help students meet graduation requirements.
  • Established positive relationships with students and families, fostering a supportive environment conducive to academic achievement.
  • Facilitated communication between students, parents, teachers, and administrators regarding academic progress and intervention efforts.
  • Implemented early warning systems to identify potential barriers to graduation such as poor attendance habits or low course completion rates.
  • Provided resources for students in need of additional assistance or accommodations due to learning disabilities or other challenges.
  • Advocated for students to access available resources.

Early Head Start Teacher

Salem Keizer School District
09.2015 - 08.2022
  • Reduced behavioral issues by creating a positive classroom environment with clear expectations.
  • Enhanced parent-teacher communication through regular updates on student progress and collaborative problem-solving approaches.
  • Promoted creativity through imaginative play activities that encouraged expression of thoughts and feelings in a supportive setting.
  • Assessed student progress regularly using various assessment tools and adjusted instruction accordingly for optimal growth.
  • Increased students'' social-emotional development with age-appropriate activities focusing on empathy, self-regulation, and cooperation.
  • Developed strong relationships with families by maintaining open lines of communication about their child''s progress and addressing concerns promptly.
  • Monitored classroom to verify safe and secure environment.
  • Organized and supervised large and small group activities.
  • Modeled positive behavior and communication skills for students.
  • Planned and executed activities to stimulate physical, social and intellectual growth.
  • Implemented age-appropriate curricula to meet needs of young learners.
  • Incorporated music, art and literature into curriculum.
  • Organized activities to teach preschool children foundational learning skills such as letters and numbers.
  • performed home visits to families and their children 3-4 times per school year.
  • Documented children's development using T-S Gold curriculum on all areas of development.

Family Outreach Home Visitor

Family Building Blocks
08.2011 - 08.2015
  • Recruited families and built positive relationships with parents in order to support parenting roles.
  • Engaged families and clients in skill-building activities to enhance family dynamics and client's quality of life.
  • Documented all interactions accurately in case files following agency protocols, ensuring data integrity for reporting purposes.
  • Made recommendations and referrals to aid clients in locating proper therapeutic services.
  • Collaborated with local agencies to provide services to those in need.
  • Maintained a caseload of up to 30 families , providing home visits, either weekly, every 2 weeks or monthly. Depending on families needs and barriers.
  • Strengthened parent-child relationships through modeling effective communication and interaction techniques.
  • Supported parents in developing skills for positive discipline and behavior management.
  • Maintained current assessments of families and children and prepared daily portfolios.
  • Developed strong partnerships with local schools and childcare providers to ease transitions between programs and promote continuity of care.

Medical and Dental Receptionist

West Salem Clinic
04.2007 - 08.2011
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to verify patient coverages.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Helped patients complete necessary medical forms and documentation.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Facilitated clear communication between dentists, dental assistants, and patients to ensure optimal care coordination.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Supported with translation as needed for patients who did not speak english and needed an interpreter.

Customer Service Representative

Macys Department Store
11.2007 - 01.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • I assisted Spanish-speaking customers by translating and helping them overcome language barriers.


High School Secretary

Salem Keizer School District
11.2007 - 01.2008
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Contributed to a safe learning environment by promptly reporting any observed safety concerns or incidents to administration.
  • Offered guidance on various topics such as academic deadlines or attendance policies through thorough knowledge of school resources available.
  • Handled high volumes of phone calls and emails from parents, students, and staff members, providing timely responses while demonstrating professionalism at all times.
  • Supported school administrators in daily tasks, contributing to a well-managed and organized work environment.
  • Oversaw submission of accurate attendance records daily while following established procedures resulting in fewer discrepancies.
  • Provided exceptional customer service to visitors at the front desk by offering assistance or directing inquiries to appropriate personnel as needed.
  • Assisted in the development of school events and activities for increased student engagement and community involvement.
  • Composed letters, memos, reports on behalf of administration when necessary, ensuring clear communication across various departments.
  • Organized meetings, appointments, and conferences for staff members, maintaining a smooth-flowing schedule for all parties involved.
  • Prepared cash deposits from school activities, submitted to office manager.
  • Maintained an up-to-date inventory of office supplies by regularly monitoring stock levels and placing orders as needed.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

McKay High School
Salem, OR
06-2004

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Relationship building
  • Professionalism
  • Bilingual( English and Spanish )

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 11 in the development of student success.

Certification

  • Alternative education professional development training, Medication training, CPR training, Curriculum trainings, at Salem Keizer School District .

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Graduation Coach

Salem Keizer School District
09.2022 - Current

Early Head Start Teacher

Salem Keizer School District
09.2015 - 08.2022

Family Outreach Home Visitor

Family Building Blocks
08.2011 - 08.2015

Customer Service Representative

Macys Department Store
11.2007 - 01.2008

High School Secretary

Salem Keizer School District
11.2007 - 01.2008

Medical and Dental Receptionist

West Salem Clinic
04.2007 - 08.2011

McKay High School

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