Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fabiola Marquez

Fabiola Marquez

Chicago,United States

Summary

Business-savvy Manager with progressive experience in Retail Automotive industry. With persuasive techniques and expert knowledge to overcome customers objections. Managing and building high-performance teams on company strategy.

Overview

13
13

Years of Professional Retail Experience

Work History

General Store Manager

Advance Auto Parts
Cicero, IL
05.2014 - 08.2018
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Assistant Store Manager

Advance Auto Parts
Cicero, IL
09.2013 - 05.2014
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.

Commercial Manager

Advance Auto Parts
Cicero, IL
09.2010 - 09.2013
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Delivered insights for customers and markets and determined whether existing products met needs.
  • Implemented creative sales and marketing strategies.
  • Actualized strategies to continuously improve customer service.
  • Used change methodologies to increase sales and led projects for increased productivity.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • Established ambitious goals to promote achievement and surpass business targets.
  • Employed cold calling, prospecting and networking to land new customers and penetrate new markets.

Retail Parts Professional Manager

Advance Auto Parts
Chicago, IL
04.2006 - 09.2010
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Developed strategic sales initiatives to pitch products and services.
  • Performed complimentary services, battery installation, testing and wiper installations.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.

Sales Associate

Advanced Auto Parts
Franklin Park, IL
12.2005 - 04.2006
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Obtained signatures for financial documents and internal and external invoices.
  • Collected payments and provided accurate change.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

Business Management Associate Degree -

St. Augustine College
Chicago, IL
10.2021

Skills

  • Staff Training and Development
  • Relationship Building
  • Customer Complaint Resolution
  • Training and mentoring
  • Team leadership and coaching
  • Stock management
  • Goals and performance
  • POS systems operations

Languages

Spanish
Native/ Bilingual

Timeline

General Store Manager

Advance Auto Parts
05.2014 - 08.2018

Assistant Store Manager

Advance Auto Parts
09.2013 - 05.2014

Commercial Manager

Advance Auto Parts
09.2010 - 09.2013

Retail Parts Professional Manager

Advance Auto Parts
04.2006 - 09.2010

Sales Associate

Advanced Auto Parts
12.2005 - 04.2006

Business Management Associate Degree -

St. Augustine College

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Fabiola Marquez