Fabiola Mora
Baldwin Park,CA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
12
12
years of professional experience
Work History
Regional Director of Clinical Operations
Embry Health
2021.04 - Current
- Managed clinic operations administrative team, Vaccine Program, Phlebotomists, Providers and RNs for compliance requirements
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Interacted with stakeholders during on-site audits and worked with management team to address issues and/or implement corrective actions
- Project managed to determine resources required (personnel, facilities, equipment, and supplies) for effective administration and operation of clinic services
- Developed budgets for clinic and maintains expenses within target limits, monitors budgets
- Analyzed dashboard data to create efficient daily workflow and implemented goals and new business models for daily practice
- Monitored self and employee compliance with policies, procedures, and Standards of Practice and performs associated actions upon non-compliance
- Established and enforces benchmarks consistent with industry standards and monitors effectiveness
- Owned all aspects of staffing processes: hiring, training, onboarding, off-boarding, and ensuring all have knowledge, resources, and equipment needed to efficiently do their jobs
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
- Advanced productivity KPIs by leading trainings on procedures and safety practices
- Trained and guided team members to maintain high productivity and performance metrics.
- Participated in nursing research and evidence-based clinical audits and leveraged data to improve research-based methodologies within clinical areas.
- NPER's, Center Status and TAT's to lower outliers from centers,
Program Manager
Team Hope
2020.04 - 2021.04
- Responsible for overseeing project as part of U.S office of Refugee Resettlement (ORR) operated by
- Leveraged project management processes and tools to define and execute projects.
- Cherokee Federal Services
- Organizing daily activities based on goals of the organization
- Managed necessary communication between site, district, county public health agencies
- Coached team members on productivity strategies, policy updates and performance improvement plan to accomplish challenging goals
- Interacted with customers and clients to identify business needs and requirements
- Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material
- Addressed and resolved technical, financial and operational concerns by working with team members and directors
- Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Clinic Manager
UMMA Community Clinic
2017.10 - 2020.03
- Assisted in development of Performance Improvement Plan reports to include achieved goals, opportunities for improvement, statistical data and projections
- Assisted Regional Manager and Physician's Business Manager in development and marketing of new services and referral sources
- Managed complex clinical operation providing primary care and managed care services
- Managed Assuring performance adheres with established quality standards, evidenced based practice guidelines and departmental benchmarks and workflows
- Managed Serves as resource person for clinical staff and management in matters pertaining to
- Performance Improvement
- Coaching, developing and overall performance management for each staff member
- Participated in home care Performance Improvement Program activities to continuously improve quality of patient care
- Coached team members in techniques necessary to complete job tasks
- Trained new team members by relaying information on company procedures and safety requirements
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Executive Director Assistant/ Medical Assistant
Cedars Sinai Medical Center
2010.11 - 2017.10
- Managed turnover and appropriate adequate staffing through development of recruitment sources
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large
- Monitored overtime and addressed staffing and scheduling issues with department leaders
- Supported and assisted executive director in management of facility budgets and business practices
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing
- Worked closely with organizational leadership and board of directors to strategically affect operational direction
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Different Specialties including SNF,Ortho,Multi-specialty,Primary,OBGYN,Cardiology, and more
Education
BBA - Business Administration And Management
Strayer University
Washington, DC06.2018
Medical Assistant Diploma - undefined
United Education Institute
08.2006
High School Diploma -
Bell High School Bell
Bell, CA05.2005
Skills
- Electronic Data Capture
- Clinical Supervision
- Clinical areas (utilization management, care management, affordability/total cost of
- Care, compliance)
- Budget Development and Management
- Performance Monitoring and Evaluation
- Department Oversight
- Business Leadership
- Records Organization and Management
- Corporate Partnerships
- Planning and Implementation
- Policy Development and Enforcement
Languages
Spanish
Native or Bilingual
Timeline
Regional Director of Clinical Operations
Embry Health
2021.04 - Current
Program Manager
Team Hope
2020.04 - 2021.04
Clinic Manager
UMMA Community Clinic
2017.10 - 2020.03
Executive Director Assistant/ Medical Assistant
Cedars Sinai Medical Center
2010.11 - 2017.10
BBA - Business Administration And Management
Strayer University
Medical Assistant Diploma - undefined
United Education Institute
High School Diploma -
Bell High School Bell
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