Fabiola Murillo-Medina
Navasota,TX
Summary
Accomplished Utility Clerk at City Of Navasota, adept in organizational proficiency and cash handling expertise. Enhanced customer satisfaction and team productivity through effective communication and innovative problem-solving. Demonstrated ability to improve service delivery and streamline workflow, contributing to revenue growth and customer retention.
Overview
4
4
years of professional experience
Work History
Utility Clerk
City Of Navasota
08.2022 - Current
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Improved customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Enhanced team productivity with effective communication, coordination, and collaboration on tasks.
- Enacted overdue account collection procedures and negotiated adjusted payments through payment plans.
- Supported company revenue growth by efficiently handling new customer registrations and account setups.
- Completed and updated residential and commercial utility records for over Number district customers.
- Maximized customer retention rates by providing exceptional service in all interactions with clients.
- Processed customer billing invoices and payments daily for monthly billing cycle.
- Answered phones, faxes and emails regarding official city utility services.
- Investigated accounts in negative standing and transferred account holder information to collections department.
- Prepared work order requests for new service, outages and maintenance actions.
- Identified opportunities for automation within daily workflows leading to enhanced productivity across multiple departments.
- Provided hands-on support during meter readings, equipment installations, or repairs when needed to guarantee uninterrupted services.
- Expedited emergency response times by swiftly coordinating resources during critical situations involving utility disruptions or outages.
- Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
- Prepared and processed service forms to start and stop utility services.
Waitress /bartender
The Western Club
04.2020 - 07.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
Education
Navasota High School
Navasota, TX06.2021
Skills
- Organizational proficiency
- Cash handling expertise
- Stocking and Replenishment
- Merchandising Strategies
Languages
Spanish
Native or Bilingual
Timeline
Utility Clerk
City Of Navasota
08.2022 - Current
Waitress /bartender
The Western Club
04.2020 - 07.2022
Navasota High School
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