Fabiola Nguyen
San Diego ,CA
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Friendly Head Cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. Gifted manager and leader with strong communication, interpersonal and planning abilities.
Overview
4
4
years of professional experience
Work History
Cashiering Team Lead
Hmart
01.2023 - Current
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Helped customers complete purchases, locate items, and join reward programs.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Facilitated and logged store opening, closing, and shift changes.
Call Center Operator
Seguros America
06.2020 - 07.2021
- Assisted customers by answering questions and responding to inquiries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Recommended products to customers, thoroughly explaining details.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
Education
IVEDL
México 10.1999
Skills
- Verbal Communication
- Product and Service Sales
- Signage Changes
- Stocking and Replenishing
- Cash Handling
- Customer Service
- Sales Expertise
- Team Contribution
- Opening and Closing Procedures
- Cash Register Operations
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Cashiering Team Lead
Hmart
01.2023 - Current
Call Center Operator
Seguros America
06.2020 - 07.2021
IVEDL
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