FABIOLA NOEL
Melbourne,FL
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Positive and diligent customer management professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering more than nine years of customer service experience paired with goal-oriented and performance-minded approach.
Overview
23
23
years of professional experience
3
3
Certificates
Work History
Remote Property Manager
Private Brooklyn Landlord
Brooklyn, NY
06.2019 - Current
- Establish stellar customer service by anticipating problems and responding on time to inquiries and keeping clients informed very step of the way
- Coordinate, lead and budget with construction team
- Contact various professionals such as plumbers, electricians, HVAC professionals to set up repairs and organize meetings based on clients’ availability
- Furthermore, contact emergency services when needed
- Foster exceptional relationship management with clients
- Collect rent and remind clients of late payments.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained sufficient number of units market-ready for lease.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
- Followed up on delinquent tenants and coordinated collection procedures.
Marketing Contractor
Brooklyn Wash N Fold
Brooklyn, NY
01.2020 - Current
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Developed campaigns, led design and tracked results.
- Drove traffic to both website and physical location by creating and implementing promotional plans.
- Directed creative process for traditional and online ads.
- Managed creation of attention-grabbing, engaging and viral digital ads promoting Wash and Fold Service.
- Designed, implemented and monitored web pages, plugins and functionality for continuous improvement.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
- Applied emerging technologies to update and maintain site applicability.
- Implemented Google-based SEO and ad campaigns to meet budget specifications.
- Adhered to SEO best practices while designing sites.
Senior Data Manager
Thomson Reuters Corporation
New York, NY
05.2007 - 05.2019
- Ensure that data is correctly coded, allowing proper presentation for all publication media, and enabling hypertext links and searching for Web-based products
- Read, organize, compile and update citation information and deliver final product files for all media
- Assist in converting existing coded data to enhance data structure and in update of laws, rules and other official government material, and in preparation of Table of Contents and printed Finding
- Lists
- Responsible for quality assurance through all steps of production
- Considerable use of Microsoft Outlook required.
- Conducted tests to identify issues and make necessary modifications.
- Improved operations through consistent hard work and dedication.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adhered to set schedules to test databases for flaws and reduce downtime.
Library Aide II/ Electronic Classroom Manager
Rider University, Moore Library
Lawrenceville, NJ
09.2004 - 05.2006
- Trained in organization and basic preservation of archival material
- Increased preservation rate by more than 10%.
- Assisted librarians and other instructors when teaching; and patrons with use of computers.
- Improved operations through consistent hard work and dedication
- Maintained energy and enthusiasm in fast-paced environment
- Increased customer satisfaction by resolving issues
- Worked with customers to understand needs and provide excellent service
- Maintained circulation desk for lending periodicals and books to patrons.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted librarian with conducting library orientation for new assistants.
- Gained strong understanding of various methods for cataloging books and other materials.
- Safeguarded library book and periodical inventory.
- Maintained secure environment by monitoring visitors at front desk.
- Answered questions from patrons and helped to find desired materials.
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Closely monitored front desk visitors to maintain secure and clean environment.
Computer Lab Assistant/ Manager
Rider University, Student Annex
Lawrenceville, NJ
09.2003 - 05.2004
- Facilitated students’ use of all computer lab technology (hardware and software) and performed administrative tasks concerning payroll, accounting and campus communications, as directed
- Significant amount of filing and copying involved and heavy appointment setting
- Handled students’ confidential records on daily basis
- Executed receptionist and data processing duties for Rider Learning Center.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Troubleshot copy machines and printers and scheduled service as needed.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided callers with address, directions, company website and related information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
Chapel Assistant
Rider University, Campus Ministries
Lawrenceville, NJ
10.2001 - 05.2003
- Assumed clerical duties in office
- Helped with food and clothing drives for the homeless.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Business Administration
Rider University
Lawrenceville, NJ 01.2001 - 05.2006
Skills
Customer service-focused
Exceptional oral and written communication skills
Complaint resolution
Key holder experience
French fluency
Proficient in Microsoft Word, PowerPoint, Outlook, & Arbortext
Certification
Notary Signing Agent Certification. Insured & Bonded
Timeline
Marketing Contractor
Brooklyn Wash N Fold
01.2020 - Current
Remote Property Manager
Private Brooklyn Landlord
06.2019 - Current
Senior Data Manager
Thomson Reuters Corporation
05.2007 - 05.2019
Library Aide II/ Electronic Classroom Manager
Rider University, Moore Library
09.2004 - 05.2006
Computer Lab Assistant/ Manager
Rider University, Student Annex
09.2003 - 05.2004
Chapel Assistant
Rider University, Campus Ministries
10.2001 - 05.2003
Bachelor of Science - Business Administration
Rider University
01.2001 - 05.2006
Additional Information
- Certificate of Appreciation - Sanda University, China
- AWARDS Outstanding Position Paper - Rider Model United Nations Delegation
- International Student Mentor Award
- Honorable Mention - Rider Model United Nations Delegation
- Amy Silvers Memorial Award