Experience in analyzing and improving financial processes, knowledge in quality management systems (ISO 9001: 2008), Business Continuity Management (ISO 22301: 2012) Operational Risk Management (Basel II), Information Security Management, Risk analysis, information gathering, policy development, standards and procedures manuals. Knowledge and application of the COSO ERM methodology. Participation in operational audits and / or certification processes (SSAE16, ISO 27001, PCI, SOX, JOINT COMISSION INTERNATIONAL ACREDITATION). Specialties: Risk Management, Process Management, Customer Service, Project Management, Operational Risk, Business Continuity, Information Security, Prevention of Money Laundering and Regulatory Compliance (Service level agreements).