Fabiola Quezada
Converse,TX
Summary
As seasoned insurance professional, equipped with comprehensive understanding of life insurance products and client needs analysis. Known for unwavering focus on client satisfaction and consistently achieving sales targets. Valued for collaborative approach and adaptability in dynamic environments, with strong analytical and communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
USAA
02.2021 - Current
- Educated clients on the importance of life insurance as part of their overall financial planning strategy.
- Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions and achieving low risk compliance scores.
- Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times which were on average 250-300 calls a month.
- Supported by serving as a mentor to new agents, and sharing best practices for success.
- Navigated a highly competitive market environment by leveraging extensive product knowledge and superior communication skills achieving overall goals since covid economy to present.
- Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
- Collaborated with team members to continuously improve sales processes, leading to increased productivity and efficiency.
- Assisted colleagues with complex cases or difficult client situations, fostering a collaborative work environment focused on problem solving.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Financial Advisor
USAA
08.2014 - 02.2021
- Maintained open lines of communication with clients, providing updates and addressing concerns promptly to ensure their peace of mind during the financial planning process.
- Implemented tax-efficient strategies for clients, maximizing returns while minimizing tax liabilities.
- Ensured compliance with industry regulations and company policies while serving clients'' best interests.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Analyzed clients' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
- Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle post retirement.
- Achieved two promotions while in this role.
Mortgage Loan Processor
USAA
02.2013 - 08.2014
- Communicated with originator and applicant concerning progress of loan file.
- Processed mortgage loan applications accurately and successfully for over a year, managed approximately 25-30 mortgage loans a month.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Educated customers on loan services and regulations to confirm compliance.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Handled any conditions sent from underwriting departments.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Improved processing timelines, diligently tracking each loan's progress and identifying bottlenecks.
- Increased team productivity, sharing best practices and insights from complex loan processing scenarios.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Prepared file for final clear-to-close by branch management.
- Set up and completed loan submission packages.
Education
Bachelor of Arts - French Studies
University of Maryland, College Park
College Park, MD05-2012
Skills
- Building relationships
- Client service
- Insurance policy sales
- Client relationship management
- Team training and development
- Client education
- Insurance sales strategy
- Strong interpersonal skills
- Teamwork
- Problem-solving
- Multitasking Abilities
- Excellent communication
Accomplishments
- Collaborated with Business Process owners in the pilot team for Eagle Express.
- Consistently met expectations in overage sales goals and meeting USAA Standards.
- Achieve a great improvement in overall risk scores.
- Have lead team meetings to help understand complex products and sales strategies.
- Completed all education for Certified Financial Planner
Certification
Accredited Asset Management Specialist 2016
Chartered Retirement Planning Counselor 2017
Languages
Spanish
Native or Bilingual
French
Full Professional
Timeline
Life Insurance Agent
USAA
02.2021 - Current
Financial Advisor
USAA
08.2014 - 02.2021
Mortgage Loan Processor
USAA
02.2013 - 08.2014
Bachelor of Arts - French Studies
University of Maryland, College Park