Fabiola Quiles

- Interact with law enforcement personnel, arrestees, correctional staff, courts and the public to process the intake and release of inmates in a fast-paced and accurate environment.

- Process intake and bond release of inmates incarcerated at Osceola County Correction Department.
- Review arrest paperwork and court documents for accuracy and completeness.
- Enter arrest information into the Inmate Management System; receive, execute and process warrants and ROR's.
- Review inmate criminal histories to obtain information using FCIC/NCIC.
- Receive, verify and document cash bonds, surety bonds and purges at the Bond Desk, processes incoming
bonds on in and out of County warrants; document, file and copy bonds for Courthouse and files, release bond
copies to appropriate Court, notify local warrants section on bond information.
- Work closely with the judicial system and disseminates inmate information to various parts of the criminal justice
system to include the Courthouse and the Clerk of Courts.
Perform a wide variety of routine administrative support work in inmate records.
- Receive telephone inquiries and concerns about inmates from the public.

- Perform record maintenance tasks for incoming and outgoing inmates, for example check files for
accuracy, enter and update inmate information in the automated jail management system.
- Work with different agencies to provide and/or confirm information via teletype; processing inmate documents, warrant and bond information.

- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.

- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.

- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.

- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.

- Maintained a comprehensive working knowledge of all available resources within the community to provide accurate referrals for clients seeking additional support.

- Conducted regular audits of ongoing cases to identify potential fraud or errors that may have impacted benefit determinations over time.

- Maintained stock of items, cleanliness, organization, and provided excellent customer service.

- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

- Trained new employees on overall company and department-specific policies and procedures.

- Managed team of 10 employees, delegated tasks and held each employee accountable for completing assignments.

- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.

- Handled customer inquiries and suggestions courteously and professionally.

- Processed customer service orders promptly to increase customer satisfaction.