Fabiola Ramirez
Sealy,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
The Lifelong Learing Center
12.2019 - 09.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient
- Created and maintained databases to track and record customer data
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Processed customer orders accurately and within agreed timeframes to meet service standards
- Drafted correspondence and other documents for CEO and department heads in company's voice
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Assisted coworkers and staff members with special tasks on daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Completed forms, reports, logs and records to quickly handle all documentation for human resources
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency
- Volunteered to help with special projects of varying degrees of complexity
- Established administrative work procedures to track staff's daily tasks
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Liaised between clients and vendors and maintained effective lines of communication
- Opened and properly distributed incoming mail to promote quicker response to client inquiries
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
COO
Avant Residential And Community Services
01.2012 - 09.2023
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Represented organization at industry conferences and events.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Identified and pursued business development opportunities to grow organization and increase revenue
- Negotiated contracts and agreements to secure favorable terms and maximize profits
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness
- Identified and mitigated operational risks to minimize potential negative impacts on organization
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
Tax Preparer
Avant Taxes
01.2013 - 08.2023
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Maintained compliance by adhering to current tax laws and regulations.
- Offered clients recommendations to reduce tax liabilities.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Analyzed financial records to verify accuracy of tax returns.
- Researched complex tax issues utilizing online resources and professional tax software.
- Identified potential audit red flags to minimize risk of IRS audits.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Developed tax plans and projections to help clients meet objectives.
- Liaised with accountants to confirm accuracy of client tax returns.
- Utilized tax software to prepare returns and meet deadlines.
- Calculated estimated tax payments for clients.
- Analyzed financial documents to accurately reflect client information on tax returns.
- Collaborated with clients to answer questions and provide advice on tax matters.
- Facilitated integration of modern tax software with client accounting software.
- Prepared US, multistate, and international tax returns for business clients.
- Responded to inquiries from IRS and other tax authorities.
- Developed spreadsheet models to accurately track tax information.
- Prepared wide array of returns such as corporate, fiduciary, gift, individual, and private foundation returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
- Researched tax implications for various deductions and credits.
- Facilitated communication between clients and tax authorities.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Education
Associate of Science - Business
Houston Community College
Houston, TX2020
Non Profit Certificate -
University of Texas At Austin
Austin, TX05.2021
Leval 1&2 Certificate - According
Quick Book
Online 03.2023
Skills
- Office administration
- Meeting minutes
- Process optimization
- Administrative support
- Project Management
- Employee training and development
- Mail distribution
- Travel coordination
- Business administration
- Documentation and control
- Policy and procedure modification
- Report analysis
- Meeting arrangements
- Staff Management
- Supervising staff
- Relationship building
- Payroll and budgeting
- Office management
- Quality assurance
- Travel planning
- Contract negotiations
- Time management
Timeline
Administrative Assistant
The Lifelong Learing Center
12.2019 - 09.2023
Tax Preparer
Avant Taxes
01.2013 - 08.2023
COO
Avant Residential And Community Services
01.2012 - 09.2023
Associate of Science - Business
Houston Community College
Non Profit Certificate -
University of Texas At Austin
Leval 1&2 Certificate - According
Quick Book
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