Summary
Overview
Work History
Education
Skills
Languages
Timeline
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FABIOLA RAMIREZ

Salinas,CA

Summary

Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation GPS tracking software. Highly collaborative individual works well under pressure. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously. Reliable Dispatcher with 7 years of experience. Extensive expertise in tracking and delivery confirmation. Dedicated team player with excellent communication skills. Trustworthy individual with established customer service skills. Eager to learn and always willing to pitch in and help. Looking to join a renewable energy company in the position of Dispatcher.

Overview

6
6
years of professional experience

Work History

Dispatcher

GUZMAN TRUCKING
06.2019 - 01.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 10 fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Scheduled deliveries and pickups according to customer needs.
  • Managed customer accounts and invoicing.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.

Dispatcher

Taylor Farms Retail
08.2017 - 06.2019
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Answered phone calls and responded to customer emails.
  • Assisted in resolving customer complaints and grievances.

Education

No Degree - Accounting

HEALD COLLEGE
Salinas
04.2010

High School Diploma -

Salinas High School
Salinas, CA
06.1997

Skills

  • Data Entry
  • Dispatch software
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Schedule Management
  • Updating logs
  • Work Order Management
  • Dispatching field personnel
  • Closing tickets
  • Service planning
  • Customer Service
  • Decision-Making

Languages

Spanish
Native or Bilingual

Timeline

Dispatcher

GUZMAN TRUCKING
06.2019 - 01.2024

Dispatcher

Taylor Farms Retail
08.2017 - 06.2019

No Degree - Accounting

HEALD COLLEGE

High School Diploma -

Salinas High School

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FABIOLA RAMIREZ