Fabiola Rangel
Watsonville
Summary
Dynamic customer service representative with experience in cash handling and staff training. Proven ability to resolve complex issues and enhance operational efficiency through effective collaboration and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Cashier
D la colmena
Watsonville, California
06.2022 - 03.2025
- Managed cash register and handled cash accurately.
- Provided excellent customer service to enhance shopping experience.
- Assisted with inventory management and stock replenishment duties.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to ensure smooth operations.
- Trained new cashiers on store policies and procedures.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Checked personal identifications during alcohol and tobacco sales.
Customer Service Representative
lomeli communications
Watsonville, California
10.2020 - 11.2021
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved customer complaints promptly and efficiently.
Quality Control Technician
Santa Cruz Nutritionals
Santa Cruz, California
11.2020 - 02.2021
- Conducted quality inspections on raw materials and finished products.
- Compiled laboratory test data and performed analyses.
- Collaborated with team members to troubleshoot quality concerns.
- Participated in training sessions on quality assurance best practices.
Education
High School Diploma -
Sequoia Hight School
Watsonville 01-2019
Skills
- Cash handling
- Point of sale
- Inventory management
- Customer service
- Team collaboration
- Customer relationship management
- Communication skills
- Adaptability
- ID verification
- Multitasking and organization
- POS system operations
- Staff training
- Data entry
- Administrative support
- Problem solving
- Typing speed
Languages
English
Professional
Spanish
Full Professional
Timeline
Cashier
D la colmena
06.2022 - 03.2025
Quality Control Technician
Santa Cruz Nutritionals
11.2020 - 02.2021
Customer Service Representative
lomeli communications
10.2020 - 11.2021
High School Diploma -
Sequoia Hight School