Summary
Overview
Work History
Education
Skills
Timeline
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Fabiola Rivera

Carson,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Traveling Orthodontic Coordinator

Westcoast Dental
12.2023 - Current
  • Improved patient satisfaction by efficiently coordinating orthodontic appointments and treatment plans.
  • Provided exceptional customer service by addressing concerns promptly and professionally, resulting in increased patient satisfaction rates.
  • Facilitated smooth transitions between various stages of orthodontic treatment, ensuring patients were well-informed and satisfied with their progress.
  • Maintained organized and up-to-date patient records for efficient data retrieval and improved treatment planning.
  • Supported orthodontists during consultations by providing relevant patient information and assisting in treatment plan discussions.
  • Prepared patient X-rays and images for review by dentist.

Office Manager

Children's Dental Funzone
04.2014 - 10.2023
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Stayed informed of state and federal regulations regarding dental billing practices, ensuring full compliance within the office at all times.
  • Optimized billing processes by implementing efficient invoicing and payment tracking systems.
  • Managed finances effectively, ensuring timely billing practices and accurate financial reporting.
  • Coordinated with finance department to deliver timely billing for milestone events during project development.
  • Increased accuracy of insurance verification, ensuring compliance with both provider and insurer requirements.
  • Streamlined insurance verification process, reducing wait times for patients and medical staff.

Education

Bachelor of Science - Business Administration

University of Phoenix
Tempe, AZ
09.2026

High School Diploma -

Costa Mesa High School
Costa Mesa, CA
06.2022

Dental Assistant

Concorde Career College
Garden Grove, CA
02.2014

Skills

  • HIPAA Compliance
  • Office Management
  • Human Resources Support
  • Employee Relations
  • Invoice Processing
  • Payment Processing
  • Insurance Verification
  • Payroll Administration
  • OSHA Regulations
  • Supply Ordering
  • Performance Evaluations
  • Collections Management
  • Office Administration

Timeline

Traveling Orthodontic Coordinator

Westcoast Dental
12.2023 - Current

Office Manager

Children's Dental Funzone
04.2014 - 10.2023

Bachelor of Science - Business Administration

University of Phoenix

High School Diploma -

Costa Mesa High School

Dental Assistant

Concorde Career College

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Fabiola Rivera