Fabiola Romero
Ontario,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Providence Health System
02.2022 - 09.2023
- Obtained client medical history, medication information, symptoms, and allergies.
- Implemented care and efficiency improvements to support and enhance office operations.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Developed strong communication and organizational skills through working on group projects.
- Taught patients about medications, procedures, and care plan instructions.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed medical records management, including filing, organizing and scanning documents.
Medical Assistant
CHOC Children's Hospital
09.2020 - 09.2021
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Conducted patient intake interviews, recording and documenting relevant information.
- Called patients to confirm scheduled appointments day in advance.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Greeted patients and provided required paperwork to facilitate services.
- Generated reports and logged patient information for reliable records.
- Obtained payments from patients and scanned identification and insurance cards.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care for patients in various settings.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Gained extensive knowledge in data entry, analysis and reporting.
- Paid attention to detail while completing assignments.
Medical Assistant
St. Joseph’s Health
08.2016 - 01.2020
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Improved office organization and accessibility by developing a user-friendly filing system for physical and digital patient records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Managed time efficiently in order to complete all tasks within deadlines.
- Obtained client medical history, medication information, symptoms, and allergies.
- Taught patients about medications, procedures, and care plan instructions.
- Verified patient insurance coverage and collected required co-payments.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Century High School
Santa Ana, CA06.2009
Skills
- Document Preparation
- Typing Speed
- Report Writing
- Records Maintenance
- Filing systems
- Task Prioritization
- Time Management
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Organizational Skills
- Conflict Resolution
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Providence Health System
02.2022 - 09.2023
Medical Assistant
CHOC Children's Hospital
09.2020 - 09.2021
Medical Assistant
St. Joseph’s Health
08.2016 - 01.2020
High School Diploma -
Century High School
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