Fabiola Saez

• Conducted regular room inspections to verify compliance with housekeeping standards.
• Communicated repair needs to maintenance staff.
• Managed laundry sorting, washing, drying, and ironing.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Increased employee performance through effective supervision and training.
• Adhered to safety protocols by enforcing proper equipment usage.
• Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
• Trained and mentored new staff on cleaning and safety protocols.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Addressed customer feedback and complaints to maximize satisfaction.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.

• Disinfected and mopped bathrooms to keep facilities sanitary and clean.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
• Used chemicals by following safety protocols and procedures to avoid burns and injuries.
• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Verified cleanliness and organization of storage areas and carts.
• Operated electronic backpack vacuums and floor sweepers.
• Worked on cleaning team to service hotels, offices, and other commercial buildings.
• Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

• Answered multi-line phone system and enthusiastically greeted callers.
• Scheduled appointments and conducted follow-up calls to clients.
• Maintained daily report documents, memos and invoices.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Entered data into system and updated customer contacts with information to keep records current.
• Handled daily scheduling tasks and provided administrative support for entire department.
• Screened visitors and issued badges to maintain safety and security.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Some of the functions you would perform as a Passenger Service Agent are:

Receive and inform the passenger in the airport hall.
Verify the passenger's reservation and issue the boarding pass.
Receive and weigh luggage, according to Company regulations.
Control the boarding of passengers.
Receive arriving flights.
Consult special needs for disembarkation and provide the cabin crew with relevant information about boarded passengers.