Fabiola Soto

• Maintained cleanliness in cleanroom environment
• Collaborated with team members to streamline assembly processes and improve efficiency.
• Trained new technicians on safety protocols and operational procedures.
• Implemented process improvements that enhanced workflow and reduced downtime.
• Coordinated with cross-functional teams to address production challenges effectively.
• Assisted in inventory management, ensuring adequate stock levels for production needs.
• Conducted quality inspections to identify and resolve defects in products.
• Performed setup of production equipment to establish optimal performance.
• Led team to achieve project goals

• Assembler for medical products Inspection
• Ensured compliance with cleanroom protocols for safety and quality
• Conducted final inspection and packaging of products to maintain safety and quality.
• Cleanroom Environment
• Conducted quality control inspections to ensure product standards
• Blueprint Reading
• Conducted quality inspections to ensure compliance with industry standards.
• Collaborated with team members to improve workflow and reduce downtime.

Maintained close attention to detail while engaging in persuasive selling techniques to enhance customer experience.

• Conducted training sessions for new employees on company scripts and general job information to ensure effective onboarding.
• Managed inbound customer inquiries, providing accurate information and resolving issues efficiently.
• Utilized CRM systems to track customer interactions and ensure follow-up on outstanding issues.
• Trained new team members on call protocols and company policies to enhance service quality.
• Collaborated with cross-functional teams to develop training materials that improved agent performance.
• Monitored team performance metrics, providing coaching to drive overall productivity and morale.
• Implemented quality assurance measures, enhancing compliance with company standards and procedures.

• Inspected finished products post-assembly to identify and document product defects.
• Document issues observed during operations, support process improvements with all working stations, and make necessary repairs.
• Ensured consistent quality control by regularly reviewing procedures, processes, and performance metrics.
• Developed comprehensive quality control plans for new products, ensuring successful launches.
• Enhanced product reliability through thorough testing, quality control measures, and regular maintenance.

• Taking catalog orders including six others that we branch out with.
• Assisted with customer service issues.
• Checked and confirmed details of upcoming orders to ensure accuracy.
• Enhanced customer engagement through personalized service and product recommendations.
• Analyzed sales data to identify trends and drive strategic decision-making.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
• Collected, arranged, and input information into database system.
• Gathered, organized and input information into digital database.

• Developed and implemented engaging recreational programs for residents, enhancing social interaction and mental well-being.
• Coordinated schedules and activities to ensure diverse offerings, catering to various resident interests and abilities.
• Led a team of staff in executing daily events, promoting collaboration and operational efficiency within the department.
• Monitored resident participation and feedback to refine programming, ensuring continuous improvement in activity offerings.
• Established partnerships with local organizations to expand resources and enrich community engagement opportunities for residents.
• Trained new staff on best practices for resident engagement, fostering a supportive environment focused on individual needs.
• Organized special events that catered to seasonal themes, celebrating community culture while enhancing resident enjoyment and participation.
• Advocated for resident preferences in program planning meetings, aligning activities with overall wellness goals of the facility.
• Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
• Performed assessments on activity programs to determine what specific activities were suitable.
• Arranged outings as part of recreational program.
• Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
• Stretched minimum monthly budget of $1200 to cover planned activities through creative use of resources.

• Served as Night Auditor, managed incoming/outgoing calls, booked reservations, generated reports, and trained new employees.
• Trained and mentored new staff on hotel policies and procedures for efficient operations.
• Managed front desk operations, providing exceptional customer service during overnight shifts.
• Reconciled nightly financial reports to ensure accuracy and compliance.
• Oversaw cash handling processes, ensuring secure transactions and adherence to protocols.
• Implemented process improvements to enhance operational efficiency and guest satisfaction.
• Conducted audits of accounts payable and receivable to maintain financial integrity.

• Accounting Depart where I scanned invoices of new/old orders, filed, set up the mailroom, and updated reports by computer
• Reconciled monthly financial statements, identifying discrepancies and implementing corrective measures.
• Processed invoices and purchase orders, ensuring accurate data entry and compliance with internal procedures.
• Developed streamlined processes for record-keeping that improved retrieval times and reduced errors.
• Optimized financial reporting processes through advanced use of accounting software, resulting in increased efficiency.
• Maintained accounting records utilizing in-house and client systems.
• Input high volume of monthly invoices with consistent accuracy.
• Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
• Handled day-to-day accounting processes to drive financial accuracy.
• Streamlined daily reporting information entry for efficient record keeping purposes.
• Entered figures using 10-key calculator to compute data quickly.

• Answered high volume of incoming calls in PBX Department, promoted to Reservations Supervisor to manage future bookings for resort, including group events.
• Processed check deposits at bank for accurate record keeping., interviews, training, and different reports
• Managed incoming calls, ensuring accurate routing to appropriate departments.
• Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
• Maintained detailed records of calls for tracking and reporting purposes.
• Collaborated with team members to improve call handling processes and reduce wait times.
• Trained new staff on phone systems and customer service protocols to enhance team performance.
• Maintained professionalism and courtesy while managing high call volumes during peak hours.
• Pleasantly greeted all callers and asked how to be of assistance.
• Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
• Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.