Fabiola Andrea Acosta-Barone
POUGHKEEPSIE,NY
Summary
Driven by a results-focused approach, I excelled at Premier Urology Group by enhancing patient satisfaction and reducing no-shows through proactive scheduling and reminder protocols. My bilingual ability and relationship-building skills contributed to a friendly atmosphere, improving customer service standards. Demonstrated problem-solving prowess by efficiently managing complex schedules, ensuring optimal patient care and provider availability.
Overview
11
11
years of professional experience
Work History
Medical Representative
Premier Urology Group
03.2023 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Customer Representative
WMC Health
10.2019 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
First Responder
WMC Health
03.2020 - 06.2020
- Utilized advanced technical equipment effectively during Covid Testing Drive Thru.
- Managed stressful situations with composure while maintaining professionalism under intense pressure.
- Enhanced patient care quality by regularly participating in training sessions and staying up-to-date with first aid best practices.
- Navigated complex traffic conditions safely to ensure timely arrival at emergency scenes.
Secretary
Phelps Memorial Hospital/ATS
01.2013 - 06.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Managed incoming calls and directed to appropriate department.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Education
Associate of Science - Business Administration
Dutchess Community College
Poughkeepsie, NY09.2024
Skills
- Bilingual
- Positive Attitude
- Analytical Thinking
- Relationship Building
- Work Prioritization
Languages
Spanish
Professional Working
Timeline
Medical Representative
Premier Urology Group
03.2023 - Current
First Responder
WMC Health
03.2020 - 06.2020
Patient Customer Representative
WMC Health
10.2019 - 01.2023
Secretary
Phelps Memorial Hospital/ATS
01.2013 - 06.2018
Associate of Science - Business Administration
Dutchess Community College
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