Fabiola Andrea Acosta-Barone
POUGHKEEPSIE,NY
Summary
Driven by a results-focused approach, I excelled at Premier Urology Group by enhancing patient satisfaction and reducing no-shows through proactive scheduling and reminder protocols. My bilingual ability and relationship-building skills contributed to a friendly atmosphere, improving customer service standards. Demonstrated problem-solving prowess by efficiently managing complex schedules, ensuring optimal patient care and provider availability.
Overview
11
11
years of professional experience
Work History
Medical Representative
Premier Urology Group
Poughkeepsie, NY
03.2023 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Anticipated scheduling conflicts and proactively resolved them before they impacted patient care or provider availability.
- Coordinated special accommodations for patients with specific needs or requests, ensuring their comfort during appointments.
- Provided exceptional customer service to patients, addressing inquiries and resolving issues related to scheduling or billing concerns.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Customer Representative
WMC Health
Valhalla, NY
10.2019 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
First Responder
WMC Health
Valhalla, NY
03.2020 - 06.2020
- Utilized advanced technical equipment effectively during Covid Testing Drive Thru.
- Managed stressful situations with composure while maintaining professionalism under intense pressure.
- Enhanced patient care quality by regularly participating in training sessions and staying up-to-date with first aid best practices.
- Navigated complex traffic conditions safely to ensure timely arrival at emergency scenes.
Secretary
Phelps Memorial Hospital/ATS
Ossining, NY
01.2013 - 06.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Managed incoming calls and directed to appropriate department.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Education
Associate of Science - Business Administration
Dutchess Community College
Poughkeepsie, NY09.2024
Skills
- Bilingual
- Positive Attitude
- Analytical Thinking
- Relationship Building
- Work Prioritization
Languages
Spanish
Professional Working
Timeline
Medical Representative
Premier Urology Group
03.2023 - Current
First Responder
WMC Health
03.2020 - 06.2020
Patient Customer Representative
WMC Health
10.2019 - 01.2023
Secretary
Phelps Memorial Hospital/ATS
01.2013 - 06.2018
Associate of Science - Business Administration
Dutchess Community College