Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Fabiola Karina De Fatima Filiaggi Lozada

Accountant
Henrico,Virginia

Summary

Motivated individual trained to be a top-level Contract Administrator with more than ten years of experience. Flexible and self-confident. Work effectively with cross-functional teams in ensuring operational and service excellence. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational,technical,and business acumen.

Overview

19
19
years of professional experience
9
9
years of post-secondary education
2
2
Languages

Work History

Delivery Driver

Doordash, Grubhub, Uber
Richmond, VA
01.2019 - Current
  • Completed on-time deliveries by choosing best and most efficient routes
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries
  • Followed corporate procedures to maintain company and customer data confidentiality
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Delivered packages to customer doorsteps and business offices
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods

Amazon Operations Associate

Amazon
Hopewell , VA
04.2018 - Current
  • Worked flexible hours across days, weekend and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and maintained courteous and effective working relationships.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Worked with customers to understand needs and provide excellent service.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Scanning products and appropriately placing them in the space, demonstrating good use of the space, with the purpose of meet the necessities of the customers.

Kitchen

Deli Management, INC
Richmond, VA
01.2018 - 02.2019
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maximized quality assurance by completing frequent line checks.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

First Year TAX Professional

Servicios Hispanos Multiples
Henrico, VA
01.2017 - 04.2017
  • Worked with customers to understand needs and provide excellent service.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Participated in team-building activities to enhance working relationships.
  • Serviced in tax filing and ITIN.
  • Created customer database
  • Created files the Taxes of the previous years for the clients.
  • Managed customer calls.

Contracts Administrator

Petróleos De Venezuela, SA (PDVSA)
Maracaibo, Zulia
04.2008 - 01.2017
  • Participated in team-building activities to enhance working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Conducted research, gathered information from multiple sources and presented results.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Arranged service delivery to nine active contracts by overseeing workers, coordinating resources and setting schedules.
  • Negotiated and administered service contracts for maintenance, service, and customs business.
  • Used SAP ( Systems Applications and Products in data processing.)
  • Analyzed new laws and regulations to identify required changes and proactively adjust systems.
  • Interpreted contact terms and coordinated solutions to resolve disputes between clients and service providers.
  • Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
  • Compiled required documentation to keep contracts compliant with legal requirements.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Accepted and processed supply requests from staff, and placed orders per procedures.
  • Worked with departments to find new and better items to fulfill diverse needs.
  • Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.

SAP Consultant

SofOS
Maracaibo, Zulia
11.2007 - 04.2008
  • Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
  • Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
  • Designed deployment automation solutions to expedite implementation of SAP solutions.
  • Tested functional compliance of company products.
  • Created proofs of concept for innovative new solutions.
  • Conducted data modeling, performance and integration testing.
  • Corrected, modified and upgraded software to improve performance.

Contracts Manager of Construction and Services

Marshall Y Asociados
Maracaibo, Zulia
11.2006 - 06.2007
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Prepared variety of different written communications, reports and documents.
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Participated in team-building activities to enhance working relationships.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Used SAP ( Systems Applications and Products in data processing.)
  • Tracked contracts for management and issued regular tracking reports covering current status and upcoming milestones.
  • Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Maintained documentation for all purchases.
  • Participated in team-building activities to enhance working relationships.
  • Analyzed new laws and regulations to identify required changes and proactively adjust systems.
  • Compiled required documentation to keep contracts compliant with legal requirements.

Internship

Petróleos De Venezuela ( PDVSA)
Maracaibo, Zulia
06.2006 - 08.2006
  • Maintained energy and enthusiasm in fast-paced environment.
  • Resolved problems, improved operations and provided exceptional service.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked with customers to understand needs and provide excellent service.
  • Used coordination and planning skills to achieve results according to schedule.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Carried out day-to-day duties accurately and efficiently.
  • Created plans and communicated deadlines to complete projects on time.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Answered and transferred incoming telephone calls, taking messages for various staff members.

Education

Associate of Applied Science - Accounting

J. Sargeant Reynolds Community College
Henrico,VA
01.2021 - Current

Some College (No Degree) - English As A Second Language (ESL)

J. Sargeant Reynolds Community College
Richmond, VA
08.2019 - 04.2022

Bachelor of Science - Accounting

Universidad Rafael Belloso Chacin (URBE)
Maracaibo,Venezuela/ Sweetwater, Florida
01.2001 - 01.2006

Skills

Proficient in using Microsoft Office (Word, Excel, and PowerPoint)undefined

Additional Information

  • Financial Planning. ECMC Learning.2022.
  • Managing Credit. ECMC Learning.2022.
  • Buying a Home. ECMC Learning.2022.
  • Workplace Health and Safety (WHS) Compliance Awareness Training. HUB Amazon online. 2022.
  • Principles of Real Estate-success Through Learning. Moseley Flint Schools .2022.
  • Licensed Life Insurance Agent. 2020.
  • H&R Block Income Tax Course.2018.
  • EF English Live- Course Online (Level 1, 2 y 3- Beginner).2016.
  • Report Drafting, Vianey V. De Barboza Advising, and Academic Training. 2012.
  • Conceptual Aspects of Contracts Adjustments. Petróleos de Venezuela. (PDVSA). 2011.
  • Basic English (Level 1 to 6). Centro Venezolano Americano del Zulia (CEVAZ). 2010.
  • Projects Agency MS Project. Petróleos de Venezuela. (PDVSA). 2010.
  • Environmental Legislation. Petróleos de Venezuela. (PDVSA). 2010
  • Basic Microsoft Office Integrated. Petróleos de Venezuela. (PDVSA) 2008.
  • Security Based on Behavior. Petróleos de Venezuela(PDVSA) 2006.
  • Security of hygiene and environment I and II. Petróleos de Venezuela (PDVSA) 2006.
  • Italian (I and II modules) Centro de Estudios Avanzados (CEDIC) 2003

Timeline

Associate of Applied Science - Accounting

J. Sargeant Reynolds Community College
01.2021 - Current

Some College (No Degree) - English As A Second Language (ESL)

J. Sargeant Reynolds Community College
08.2019 - 04.2022

Delivery Driver

Doordash, Grubhub, Uber
01.2019 - Current

Amazon Operations Associate

Amazon
04.2018 - Current

Kitchen

Deli Management, INC
01.2018 - 02.2019

First Year TAX Professional

Servicios Hispanos Multiples
01.2017 - 04.2017

Contracts Administrator

Petróleos De Venezuela, SA (PDVSA)
04.2008 - 01.2017

SAP Consultant

SofOS
11.2007 - 04.2008

Contracts Manager of Construction and Services

Marshall Y Asociados
11.2006 - 06.2007

Internship

Petróleos De Venezuela ( PDVSA)
06.2006 - 08.2006

Bachelor of Science - Accounting

Universidad Rafael Belloso Chacin (URBE)
01.2001 - 01.2006

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Fabiola Karina De Fatima Filiaggi LozadaAccountant