Fabiola Pagan
Saint Cloud,FL
Summary
Bilingual customer service professional with experience in high volume phone support, appointment scheduling, and customer issue resolution. Strong communicator with excellent attention to detail and problem solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Teacher
Ladybird Academy
Orlando
11.2023 - Current
- Managed daily classroom operations while maintaining a positive, organized, and engaging learning environment for 15+ students.
- Built strong communication and relationships with parents and staff by providing updates, resolving concerns professionally, and supporting student development.
- Planned educational activities, maintained accurate records, and multitasked efficiently in a fast paced environment.
Hostess & Server
Agave Azul Orlando
05.2023 - 07.2024
- Delivered exceptional customer service in a fast paced restaurant environment while managing guest needs professionally and efficiently.
- Handled high volume guest interactions, phone inquiries, seating coordination, and order accuracy to ensure a positive dining experience.
- Built strong customer relationships through communication, multitasking, and attention to detail, contributing to overall guest satisfaction.
Transaction Coordinator
Goel Worldwide
01.2020 - 01.2023
- Coordinated scheduling, follow ups, and administrative tasks while ensuring timely communication between clients and team members.
- Managed phone calls, maintained organized records, and assisted with data entry and day to day operational support.
- Supported customer and client relations by providing professional communication, problem solving, and efficient task management in a fast paced environment.
Customer Service
Bluegreen Vacations
01.2020 - 01.2021
- Handled high volume inbound calls, providing tailored travel solutions and resolving customer inquiries efficiently
- Actively promoted and sold vacation packages by identifying customer needs and presenting personalized travel options to drive conversions
- Developed strong client relationships through consultative communication, resulting in repeat business and improved customer satisfaction
Loaner Car Agent
Lexus Dealership
01.2018 - 01.2019
- Coordinated loaner vehicle assignments for service customers, ensuring seamless transportation support during repairs
- Accurately collected and verified insurance documentation while maintaining compliance and organized records
- Handled inbound calls, addressing customer questions, scheduling needs, and service updates with professionalism and efficiency
Hostess & Server
Dennys
01.2016 - 01.2019
- Welcomed guests and delivered high quality customer service to ensure a positive dining experience
- Accurately took food and beverage orders, promptly refilling drinks and attending to guest needs
- Prepared and delivered food orders in a timely manner while ensuring customer satisfaction and service quality
Education
High School Diploma -
Harmony High School
05-2017
Skills
- Bilingual (English & Spanish)
- Customer Service Excellence
- Phone & Inbound Call Support
- Appointment Scheduling
- Data Entry & Record Accuracy
- Microsoft Office (Word, Excel, Outlook)
- Strong Verbal & Written Communication
- Time Management & Organization
- Problem Solving & Conflict Resolution
- Team Collaboration & Leadership
Certification
Ongoing focus on communication, customer service skills, sales techniques, and financial literacy.
- Florida DCF 45-Hour Child Care Training Certification
- CPR certified
Timeline
Teacher
Ladybird Academy
11.2023 - Current
Hostess & Server
Agave Azul Orlando
05.2023 - 07.2024
Transaction Coordinator
Goel Worldwide
01.2020 - 01.2023
Customer Service
Bluegreen Vacations
01.2020 - 01.2021
Loaner Car Agent
Lexus Dealership
01.2018 - 01.2019
Hostess & Server
Dennys
01.2016 - 01.2019
High School Diploma -
Harmony High School