Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
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Fabio Mauricio Calvo

North Lauderdale,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. Motivated individual promoting well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. Currently pursuing service advisor position within vertical sector.

Overview

5
5
years of professional experience

Work History

Transportation Specialist

MedFlorida
Lauderhill, FL
02.2024 - Current
  • Facilitated timely and efficient transportation of passengers.
  • Communicated regularly with customers regarding changes in routes or estimated delivery times.

Customer Service Advisor and Service Technician

Jiffy Lube
Lauderhill, FL
01.2020 - 10.2023
  • Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
  • Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
  • Explained the features and benefits of products or services offered by the dealership to customers.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Participated in ongoing training activities related to automotive technology advancements.
  • Promptly responded to customer inquiries via phone, email or in person.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Upsold additional products or services when appropriate.
  • Greeted customers and addressed their needs in a professional manner.

Ramp Service Agent

Spirit Airlines
Fort Lauderdale, Florida
08.2019 - 08.2020
  • Loaded and unloaded baggage and freight from aircraft in a safe manner according to regulations.
  • Inspected aircraft for damage and reported any discrepancies to the supervisor.
  • Responded quickly to emergency situations by following established protocols.
  • Checked aircraft documents and ensured proper paperwork was completed prior to departure.
  • Updated daily logbook entries with information about flights serviced.
  • Conducted pre-flight inspections of the exterior of the plane for potential hazards.
  • Verified weight limits of luggage loaded onto planes and managed excess baggage accordingly.
  • Coordinated with other ramp agents regarding workloads and assisted as needed.

Education

High school Diploma -

American worldwide academy
Miami, FL
01.2017

Skills

  • Transportation Planning
  • Clerical Support
  • Technical Support
  • Data Entry
  • Customer Service
  • Cost Estimation
  • Computer Skills
  • Repairs Scheduling
  • CRM Software
  • Customer Retention
  • Service Estimates
  • Service Recommendations
  • Listening Skills
  • Client rapport
  • Price Quoting
  • Team Collaboration
  • Workflow Management
  • Sales expertise
  • Call Center Operations
  • Mechanical Aptitude
  • Data Processing
  • Strong Work Ethic
  • Tech-Savvy
  • Attention to Detail
  • Customer consulting
  • Event photography
  • Social Media
  • Flexible creative approach
  • Creative Direction
  • FAA Regulations
  • Security processes
  • Weather Monitoring
  • Security Regulations
  • Corporate policies
  • Safety Procedures
  • Heavy Lifting
  • Load Planning
  • Error Correction
  • Cultural Awareness

Additional Information

Detail oriented, Great humor, Goal driven, Team player, Positive Attitude, Musician, Passionate, Friendly and Outgoing

Languages

Spanish
Native/ Bilingual
Portuguese
Limited
English
Native/ Bilingual

Timeline

Transportation Specialist

MedFlorida
02.2024 - Current

Customer Service Advisor and Service Technician

Jiffy Lube
01.2020 - 10.2023

Ramp Service Agent

Spirit Airlines
08.2019 - 08.2020

High school Diploma -

American worldwide academy

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Fabio Mauricio Calvo