FABION BUCKNOR
AUSTELL,GA
Summary
Experienced customer service professional with a strong background in the industry, known for being a team player with a positive attitude and excellent communication skills. Committed to ensuring customer satisfaction and enhancing company performance through quality service and process improvement. Skilled in building relationships, fostering partnerships, and driving business growth.
Overview
13
13
years of professional experience
Work History
Ramp Agent
DELTA AIRLINES
07.2023 - Current
- Guided aircraft into and out of parking positions using hand signals.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Cabin Experience Agent
DELTA AIRLINES
06.2022 - 07.2023
- Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each aircraft cabin.
- Promoted a positive image of the airline by maintaining pristine cabin conditions and addressing any discrepancies immediately.
- Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
Asset Protection Associate
WALMART SUPER CENTER
03.2022 - 06.2022
Meat/Produce Team Associate
WALMART SUPER CENTER
04.2021 - 03.2022
- Evaluated employee performance regularly, providing constructive feedback and opportunities for professional growth.
- Reported product ordering and shipping discrepancies to department manager.
- Generated signage for produce goods and performed price check functions.
- Increased customer satisfaction with exceptional service and attention to detail in produce displays.
- Maintained a clean and organized department, adhering to sanitation guidelines and company policies.
ASSISTANT SUPERVISOR
HAWKEYE SECURITY
10.2016 - 12.2020
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Submitted documentation and reports to upper management.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
SECURITY GUARD
Allied Protection LTD
04.2011 - 06.2016
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Deescalated potentially volatile situations through effective conflict resolution techniques, protecting property and individuals from harm.
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
- Assisted in training new security personnel, sharing best practices and ensuring consistency in performance across the team.
Skills
- Problem-Solving
- Loading and unloading
- Ramp service
- Aircraft Marshalling
- Heavy Lifting
- Safety Procedures Compliance
- Baggage handling
- Customer Service
- Safety Procedures
- Team Leadership
- Crew assistance
- Dependable and Responsible
- Security awareness
Quality Control
Timeline
Ramp Agent
DELTA AIRLINES
07.2023 - Current
Cabin Experience Agent
DELTA AIRLINES
06.2022 - 07.2023
Asset Protection Associate
WALMART SUPER CENTER
03.2022 - 06.2022
Meat/Produce Team Associate
WALMART SUPER CENTER
04.2021 - 03.2022
ASSISTANT SUPERVISOR
HAWKEYE SECURITY
10.2016 - 12.2020
SECURITY GUARD
Allied Protection LTD
04.2011 - 06.2016
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