Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
References
Timeline
Generic

Fabion Story

Coal Hill,AR

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

25
25
years of professional experience
1
1
Certification

Work History

General Manager

Forever and Always Baking Company
Clarksville, AR
01.2022 - 03.2024
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.

General Manager

Hardees
11.2019 - 10.2021
  • Promoted from within to General Manager to turn an underperforming store into a profitable endeavor
  • Hired all new managers with previous service experience and retrained all employees
  • Managed 25 – 30 employees and was responsible for inventory, onboarding, training, and all general management duties
  • During my tenure sales increased 12% Labor costs and inventory use decreased while streamlining operations and guest service
  • I was responsible for monthly Profit and Loss statements.
  • Negotiated contracts with suppliers for cost-effective solutions.
  • Cultivated a positive work environment promoting teamwork.
  • Set departmental objectives aligned with company vision and mission.
  • Drove customer satisfaction by addressing concerns or feedback promptly.
  • Facilitated employee development through coaching and mentoring programs.
  • Collaborated with sales team to drive revenue growth.
  • Streamlined workflow processes to reduce costs and increase efficiency.
  • Analyzed market trends to identify growth opportunities.
  • Fostered positive relationships with clients and vendors.
  • Conducted performance evaluations and provided feedback for growth.
  • Established effective communication channels within organization.
  • Ensured compliance with industry regulations and standards.
  • Monitored inventory levels, managed procurement processes.
  • Implemented continuous improvement initiatives for process optimization.
  • Led cross-functional teams to achieve business goals.
  • Coordinated with HR to recruit, train, and retain staff.
  • Managed budgets, financial forecasting, and analysis.
  • Developed and implemented operational policies and procedures.
  • Oversaw daily operations, optimizing efficiency and productivity.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.

Customer Service Supervisor

Alorica at Home
09.2014 - 01.2019
  • Internal Promotion from Customer Service Representative
  • Was responsible for 35 call center agents
  • During my tenure turnover decreased, call volume increased, customer satisfaction with my department increased to 96% up from 78% when I took over
  • Responsibilities included onboarding, monthly reports on call volume, call handling, turnover, and call system matrix.

Customer Service Consultant

SPW Consulting Group
Nashville, TN
01.2006 - 01.2015
  • Management consultant with an emphasis on retail, food service and non-profit
  • Experience and impact: Designed and implemented tracking and data collection for several non-profits that provides services to economically disadvantaged people
  • Created and implemented various marketing strategies for regional retail and national fast-food restaurants
  • Designed onboarding processes and well as hiring and retention processes for non-profit, retail and fast-food resturaunts.

Field Director

Bush / Cheney Campaign
Washington DC
01.1999 - 01.2006
  • Coordinated volunteers and staff in 10 states
  • Implemented the campaigns agenda and prepared and at times spoke at events
  • Took a grassroots approach to the campaign and worked with various political organizations to create and maintain get out the vote initiatives
  • During my tenure I worked as a liaison between “Washington” and state and local parties and groups.

Education

Business Administration

Western Governors University
Salt Lake City, UT
05-2018

Skills

  • P&L Management
  • Business Administration
  • Staff Supervision
  • Expense Control
  • Financial Administration
  • Business Development
  • Quality Management
  • Vendor Sourcing
  • Schedule Management
  • Customer Retention
  • Operations Oversight
  • Troubleshooting expertise
  • Community Outreach
  • Strategic Planning
  • Profit and loss accountability
  • Performance Evaluations
  • Budget Analysis
  • Time Management
  • Staff Management
  • Networking abilities
  • Human Resources Leadership
  • Interpersonal Skills
  • Relationship Building
  • Communication Skills
  • PC Competent
  • Deadline-oriented
  • Customer experiences
  • Labor Cost Controls
  • Staff Motivation
  • Employee Development
  • Recruitment
  • Verbal and written communication
  • Leadership
  • Team training and development
  • Operations Management
  • Staffing
  • Staff-Retention Programs
  • Sound Judgment
  • Budget Administration
  • Time and Resource Optimization
  • Staff Training
  • Customer Relations
  • Inventory Control
  • Team Leadership

Volunteer Experience

  • Mid County Volunteer Firefighter, 2004, 2016
  • Richard Venable for Congress, 2006
  • Van Hilleary for Senate, 2006
  • Greene County Habitat for Humanity Board Member, 2002, 2005
  • Red Cross Disaster relief, 1996, 2001
  • Boy Scout of America Assistant Scout Leader, 1998, 2006

References

References are available upon request.

Certification

  • First Aid/CPR
  • CPR certified through American Heart Association

References

References available upon request.

Timeline

General Manager

Forever and Always Baking Company
01.2022 - 03.2024

General Manager

Hardees
11.2019 - 10.2021

Customer Service Supervisor

Alorica at Home
09.2014 - 01.2019

Customer Service Consultant

SPW Consulting Group
01.2006 - 01.2015

Field Director

Bush / Cheney Campaign
01.1999 - 01.2006

Business Administration

Western Governors University

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