Fabrea Norwood
Houston,TX
Summary
I am passionate about helping people connect to meaningful careers and supporting businesses in finding the right talent to grow. With experience in workforce development, employer engagement, and program coordination, I enjoy building relationships with community partners, employers, and job seekers to create opportunities that make a real impact. I bring strong communication skills, attention to detail, and a genuine commitment to helping others succeed. My goal is to bridge the gap between people and opportunities, contributing to both individual growth and community development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Coordinator
Serco of Texas
01.2023 - Current
- Coordinate workforce development programs supporting job seekers and employers across Texas.
- Facilitate business engagement by promoting workforce solutions, training opportunities, and talent development initiatives.
- Develop and maintain relationships with employers, community organizations, and workforce partners to strengthen collaboration.
- Assist with program planning, reporting, and compliance to ensure alignment with workforce development goals.
- Provide customer service to businesses, addressing workforce needs and offering resources to support hiring and retention.
- Organize and participate in events, orientations, and presentations to promote workforce services.
Employer Service Rep
Employment and Training Center
01.2023 - 01.2023
- Market and provide business solutions, talent development, and workforce services to employers.
- Create compelling and accurate job postings to attract high-quality applicants and foster customer loyalty.
- Offer exceptional customer service, including technical support, order processing, and prompt resolution of complaints.
- Maintain detailed records of customer interactions in management information systems.
- Ensure document and personal information confidentiality by adhering to industry standards and cybersecurity best practices.
- Monitor and uphold data integrity, promptly reporting any fraudulent activities.
- Conduct research to identify HR and talent development needs in the community.
- Communicate best practices and customer feedback to partners and project teams.
- Foster productive relationships with industry partners, community partners, and workforce collaborators.
- Lead orientations on Workforce Solutions services during meetings and networking events.
- Stay updated on Workforce Solutions services and HR trends relevant to the Gulf Coast Region.
- Contribute to special projects as assigned, showcasing flexibility and adaptability.
Customer Service Representative
Teleperformance (United Healthcare)
01.2020 - 01.2022
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Staffing Coordinator
Elite Staffing
01.2017 - 01.2018
- Assure all required paperwork and record keeping 100% complete and accurate
- Set schedules in a way that each shift within a company is appropriately manned.
- Assure all required paperwork and record keeping 100% complete and accurate
- Supports employment operations by entering information; completing interview arrangements; securing HR data
Bank Teller Supervisor
Wells Fargo
01.2016 - 01.2017
- Create a team plan to successfully service customers and meet all their needs
- Make customer deposits and withdrawals as requested and retrieved account information.
- Referred customers to other bank staff for different types of transaction request.
- Processed and received loan payments.
- Suggested bank products and solutions to clients and informed them of newly available products.
- Efficiently counted money.
- Performed end-of-shift drawer counted and reconciliations
Education
Certified Massage Therapist -
Cortiva Institute
Houston, TX01.2019
Skills
- Product launches
- Planning and execution
- Customer service management
- Training and mentoring
- Business development
- Teamwork and collaboration
- Problem-solving
- Employee relations
Certification
- CPR/ First Aid
- Texas Licensed Massage Therapist
Timeline
Business Coordinator
Serco of Texas
01.2023 - Current
Employer Service Rep
Employment and Training Center
01.2023 - 01.2023
Customer Service Representative
Teleperformance (United Healthcare)
01.2020 - 01.2022
Staffing Coordinator
Elite Staffing
01.2017 - 01.2018
Bank Teller Supervisor
Wells Fargo
01.2016 - 01.2017
Certified Massage Therapist -
Cortiva Institute
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