Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
Work History
Data Analyst-Pod Lead
GlobalLogic contracted by Google
06.2022 - Current
Maintain, create, and check daily process reports
Perform quality audits and share quality feedback
Conduct business meetings and team meetings for status updates, new product information, policy and procedure changes, etc
Coach and provide constructive feedback on performance to individuals on a regular basis
Assign work to the team and follow up
Identify key challenges for the assigned task on a daily basis and come up with solutions
Quickly learn new project requirements and deliver desired productivity and accuracy levels.
Developed a policy and procedure manual for joint providership, which was put in brochures in hospitals throughout Southern California
Gained valuable knowledge of quality control in healthcare settings through the completion of a QI Fundamentals course offered through the Institute for Health Improvement
Orchestrated weekly team meetings by sending out doodle polls and setting up Zoom meetings to encourage collaboration
Conducted basic data entry.
Assistant
White Glove Cleaning
01.2020 - 02.2022
Handled supply orders, invoicing, and customer relations.
Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Operations Manager
Rue 21
12.2017 - 12.2019
Within the first year of running the store, the store became one of the top 3 performers out of 10 stores in the district, increasing sales by 15% compared to the year prior
Applied performance data to evaluate and improve operations, target current business conditions, and forecast future needs
Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
Performed duties and provided service in accordance with established operating procedures and company policies.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
Handled payroll, scheduling, supply orders, product management, and sales performance.
Managed merchandising standards and maintained consistency across distribution channels.
Onboarded new employees with training and new hire documentation.
Assistant Manager
Rue 21
09.2015 - 12.2017
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Mentored team members to enhance professional development and accountability in workplace.