Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
Generic

Fabrice Dongo

Cedar Rapids,IA

Overview

5
5
years of professional experience
1
1
Certification

Work History

Retail Support Specialist

Fareway Store, Inc
10.2022 - Current
  • Repair and Install computer systems, hardware, and computer peripherals, troubleshoot, and retail industry-specific devices at local and remote locations.
  • Resolve retail store associates' problems via phone, email, or in person and ensure the correct operation of retail computers and industry devices.
  • Identify, research, and resolve technical problems in retail stores for computers, applications, systems, devices, access, and hardware issues
  • Diagnose hardware and software issues, and repair point-of-sale equipment like printers, scales, scanners, and computers Installation of new technologies, install equipment at new stores, and remove and replace equipment at stores as needed.
  • Telephone support, ensure that store associate questions are answered completely in a professional, caring and responsive manner.
  • Answered use and repair questions via in-person, email and telephone requests.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Created new accounts, reset passwords and configured access to servers and file management software for users.

Field Service Technician II

NCR Corporation
10.2021 - 09.2022
  • I was responsible as a first line response to our customers, I will communicate in an open, helpful, and engaging manner with the focus being finding the right solution
  • I will organize, triage customer issues, and even handle some problems before they start
  • No matter the situation, my formal training (provided through NCR) will allow me to provide customers what they need when they need it
  • Service electromechanical equipment like ATMs and self-checkout systems within an assigned territory and Perform maintenance repair and system overhauls.

Line Lead

Raining Rose
Cedar Rapids
06.2021 - 10.2021
  • I was responsible for setting up and operating various packaging machines in accordance with procedures and guidelines and
  • I am responsible for filling, securing, and labeling containers according to company specifications and of the customers.

Processor

Nordstrom
Cedar Rapids, IA
09.2020 - 12.2020
  • I was a Receiver Processor, unload freight, unpack, and deliver newly arrived merchandise to selling departments
  • Fulfill customer orders in a timely manner following quality standards
  • Prepare and ship customer’s orders following quality, packing, and shipping standards
  • Utilize inventory management systems to scan, process, and research merchandise shipments in accordance with the inventory control processes and palletize
  • Order.

Machine Set-up Operator

Whirlpool Corporation
Amana, IA
08.2018 - 09.2020
  • I worked in fabrication department, my is to build the cabinet of refrigerator for different line and I am also a crane operator certify by the company.

Education

Associate of Applied Science - Computer Science/Networking for Systems and Security

Muscatine Community College
Muscatine, IA
12.2022

Skills

  • Microsoft Windows and Office
  • LAN Networking
  • Cisco routing and switching
  • System Maintenance and Repair
  • Troubleshooting and Diagnostics
  • Computer Configurations
  • Hardware Configuration
  • Preventive Maintenance
  • Error Detection
  • Teamwork and Collaboration
  • Technical Troubleshooting
  • Customer Service Support
  • Troubleshooting Malfunctioning Equipment
  • Network Configuration
  • Verbal and Written Communication
  • Computer Repairs
  • Printers and Peripherals Installation
  • Software Installation
  • Application Configuration
  • IP Phone System

Certification

Certificate of Completion of Broadband Premises Installation and Service With SCTE-ISBE. Certificate of Completion of CompTIA A+ 220-1001 (Core 1) and CompTIA A+ 220-1002 (Core 2) With ITU, Certificate of Completion Microsoft 98-365 MTA Windows Server 2016 Administration with ITU. Certificate of Course Completion Cisco Switching, Routing, and Wireless Essentials.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

Retail Support Specialist

Fareway Store, Inc
10.2022 - Current

Field Service Technician II

NCR Corporation
10.2021 - 09.2022

Line Lead

Raining Rose
06.2021 - 10.2021

Processor

Nordstrom
09.2020 - 12.2020

Machine Set-up Operator

Whirlpool Corporation
08.2018 - 09.2020

Associate of Applied Science - Computer Science/Networking for Systems and Security

Muscatine Community College

Similar Profiles

CREATE PROFILE
Fabrice Dongo