Summary
Overview
Work History
Education
Skills
Timeline
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Fabrice Fru

IT Technician
Eagan,MN

Summary

Dedicated IT professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Overview

3
3
years of professional experience

Work History

Data Center Technician

CBRE
08.2021 - Current
  • · Accepted tasks and documented status using ticketing system, time reports, and email.
  • · Accepted tasks and documented status using ticketing system, time reports, and email.
  • · Dressed and labeled cables for easy identification and traceability.
  • · Identified and reported problem devices and replaced defective parts.
  • · Reviewed network design and set up copper and fiber-optic cabling infrastructures.
  • · Diagnosed and executed resolutions for network and server issues.
  • · Supported senior teammates in performing crisis management during critical situations or major service outages.
  • · Conducted inventory control and reported stock or receiving discrepancies identified when comparing
  • · inventory records with physical items or received products and packing slips.
  • · Entered device locations and cable connections into database.
  • · Moved and installed shelves, power strips, rails, servers, switches, and other equipment.

IT Technician

Maximus
06.2021 - 11.2021
  • · Performed maintenance tasks on PCs, networks, and mobile devices.
  • · Set up PCs, projectors, and microphones for use in video conferencing rooms.
  • · Established, repaired, and optimized networks by installing wiring, cabling, and devices.
  • · Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • · Corrected connectivity faults to restore user access to local networks, cloud-based storage, and public web.
  • · Served internal helpdesk, accepting and resolving calls or delegating more severe issues to engineers.
  • · Processed over 60 support requests a day for technical assistance on wide range of issues related to software, hardware, networking etc.
  • · Imaged and prepared new computers for integration into company networks and systems.

IT Support Specialist

Fairview Hospital
08.2020 - 06.2021
  • · Created help desk tickets, troubleshot, and resolved desktop issues.
  • · Used ticketing systems to manage and process support actions and requests.
  • · Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • · Answered questions and provided information to customers about new software or hardware.
  • · Determined hardware and network system issues using proactive troubleshooting techniques.
  • · Used ticketing systems to manage and process support actions and requests.
  • · Provided Tier 1 IT support to non-technical internal users through desk-side support services.
  • · Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

Associate of Arts -

Century College
White Bear Lake, MN
2018

Skills

  • Data Center Integrations
  • Server Configuration
  • Server Deployment
  • Support Users
  • Helpdesk Administration
  • Diagnose Network Problems
  • Troubleshoot Connectivity
  • Call Center Software
  • Network Security Measures
  • Hardware Diagnostics
  • Switches and Routers
  • Computer Hardware Troubleshooting
  • IT Support
  • Install Software
  • Maintenance and Repair
  • Ticket Changes

Timeline

Data Center Technician

CBRE
08.2021 - Current

IT Technician

Maximus
06.2021 - 11.2021

IT Support Specialist

Fairview Hospital
08.2020 - 06.2021

Associate of Arts -

Century College

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Fabrice FruIT Technician