Fabrice Gisore
Phoenix,AZ
Summary
Trained IT support specialist with a CompTIA A+ certification and a bachelor's degree in information technology. supported by hands-on experience and instruction in resolving network, software, and hardware issues. A quick learner who is passionate about providing efficient IT solutions and has good communication skills.
Overview
1
1
Certification
Work History
IT Support Engineer-Ms 365
Tek Experts Rwanda LTD
02.2023 - 04.2023
- Demonstrated ability to deploy and configure Microsoft 365 applications and services, customizing solutions to meet the unique needs of diverse organizational structures and workflows.
- Administered user accounts, licenses, and permissions within the Microsoft 365 environment, ensuring data integrity and access controls align with organizational policies and regulatory requirements.
- Worked cross-functionally with other IT professional, vendors, and stakeholders to implement and support integrated solutions leveraging Microsoft 365 technologies.
- Committed to staying updated on the latest development and advancement in M 365 technologies and related IT trends, continuously enhancing skills and expertises to deliver high-quality support and solutions.
IT Support Officer
Sanlam Vie PLC
11.2022 - 02.2023
- Proficiently troubleshooted both software and hardware issues, ensuring minimal disruption to operations and maintaining optimal functionality for end-users.
- Configured various software applications on PCs, including VPN and Microsoft outlook, ensuring seamless integration and user accessibility.
- Provided dedicated support for software systems such as AIMS, ensuring smooth operations and promptly addressing any technical issues that arose.
- Implemented regular backups for the AIMS system, safeguarding critical data and minimizing the risk of data loss.
- Assisted as a Microsoft 365 assistant Administrator, ensuring timely renewal of employee credentials on their computers, and maintaining secure access to Microsoft 365 services and applications.
Education
IT Training - Information Technology
Per Scholas-Phoenix
Phoenix, AZ05.2024
Bachelor of Science - Information Technology
Adventist University of Central Africa
Kigali, Rwanda12.2022
Skills
- PC, Laptop, and Mac Troubleshooting
- Networking cables Support (Cat5e, Cat6)
- Backup and Recovery
- Command Line, PowerShell
- Active Directory Management
- Microsoft Azure and Related Cloud Computing Service
- System Configurations (sc)
- Mobile Device Support
- Operating Systems(OS)
- Networking Technologies(VPN,TCP/IP)
- Infrastructure Services Management (DNS, DHCP, Active Directory)
- Database Programming (PL/SQL)
- Web Technologies (HTML & CSS)
- Data backup and recovery
- Software installation
- Remote desktop support
- VPN configuration
- Wireless networking
- Network security
- Virtualization technologies
- Scripting languages
Accomplishments
- Demonstrated ability to deploy and configure Microsoft 365 applications and services, customizing solutions to meet the unique needs of diverse organizational structures and workflows.
- Administered user accounts, licenses, and permissions within the Microsoft 365 environment, ensuring data integrity and access controls align with organizational policies and regulatory requirements
- Worked cross-functionally with other IT professional, vendors, and stakeholders to implement and support integrated solutions leveraging Microsoft 365 technologies
- Committed to staying updated on the latest development and advancement in M 365 technologies and related IT trends, continuously enhancing skills and expertise to deliver high-quality support and solutions
Certification
- COMPTIA A+, Per Scholas Phoenix, AZ May 2024
- COMPTIA NET+ Anticipated July 2025
Languages
English
Native or Bilingual
Timeline
IT Support Engineer-Ms 365
Tek Experts Rwanda LTD
02.2023 - 04.2023
IT Support Officer
Sanlam Vie PLC
11.2022 - 02.2023
IT Training - Information Technology
Per Scholas-Phoenix
Bachelor of Science - Information Technology
Adventist University of Central Africa
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