Fabrice Nikiema
Silver Spring,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
8
8
years of professional experience
Work History
Shift Lead
Walgreens
Bethesda, MD
11.2021 - Current
- Responded to customer inquiries and complaints in a professional manner.
- Identified opportunities for operational improvements, and communicated them to management.
- Participated in weekly meetings with the management team to discuss strategies and goals.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
Financial Aid Office Assistant
Montgomery College
Rockville , MD
08.2021 - 12.2021
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintained inventory of office supplies and placed orders when necessary.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Assisted with completion of documentation such as FAFSA paperwork, answered questions, and delivered key information.
Lifeguard
Montgomery County Public Schools
Silver Spring, MD
05.2017 - 12.2019
- Delivered basic life support in emergency situations and administered CPR to stabilize individuals prior to ambulance arrival.
- Checked chemical level of pool before lesson commencement and notified maintenance department of issues.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Examined recreational equipment for signs of damage and potential safety risks.
Education
Bachelor of Science - Information And Computer Systems
Penn State University
University Park, PASkills
- Customer-Oriented
- Inventory Control
- Staff Development
- Training and Mentoring
- Negotiation
- Operations Management
- Cash Handling Ability
- Strategic Planning
- Guest Service
- Conflict Resolution
Timeline
Shift Lead
Walgreens
11.2021 - Current
Financial Aid Office Assistant
Montgomery College
08.2021 - 12.2021
Lifeguard
Montgomery County Public Schools
05.2017 - 12.2019
Bachelor of Science - Information And Computer Systems
Penn State University
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