Fabricio Quine
Fairfax,VA
Summary
Detail-oriented Operations Specialist overseeing hardware and inventory operations with a focus on streamlining processes. Successfully accelerated customer turnaround times while ensuring database accuracy and compliance with corporate standards. Experienced in drafting SOPs and training teams to maintain operational efficiency.
Overview
2
2
Languages
8
8
years of professional experience
Work History
Senior Operations Specialist
Cox Communications
Fairfax, USA
09.2023 - Current
- Oversee end-to-end hardware and inventory operations for the store, auditing stock levels and maintaining rigorous asset control across the facility.
- Streamlined equipment processing and distribution workflows, significantly accelerating customer turnaround times and reducing operational delays.
- Onboarded and trained incoming team members on store inventory tracking systems, process protocols, and quality assurance standards to enhance operational readiness.
- Drafted and maintained standardized operating procedures (SOPs), safety policies, and training materials to ensure compliance with corporate operational standards.
- Maintained database cleanliness and system integrity through regular audits and updates of store-level asset entries and records.
Operations & Sales Associate
Cox Communications
Fairfax, USA
04.2022 - 09.2023
- Provisioned and activated hardware, troubleshooting devices and networking equipment to ensure operational readiness.
- Managed facility workflows and monitored productivity metrics to uphold site security and organization.
- Diagnosed complex customer account and billing errors, delivering rapid Tier-1 support and resolving issues under strict time constraints.
Assistant Manager
McDonald's
Fairfax, USA
06.2018 - 08.2019
- Managed shift logistics and delegated tasks to maintain workflow throughput and operational stability during peak hours.
- Enforced site safety policies and compliance standards across multi-functional shifts, promoting a safe work environment.
- Conducted stock audits and reconciled inventory discrepancies, ensuring material availability and accurate counts to support operational needs.
Education
High School Diploma -
Fairfax High School
Fairfax, VASkills
- SOP Documentation
- Asset Lifecycle Management
- Physical Inventory Auditing
- Workflow Optimization
- Shipping/Receiving
- Quality control
- SLA Adherence
- Incident Resolution
- Risk Mitigation
- Data Analysis
- Technical onboarding
- Ticketing Systems
- CRM systems
- Cross-Functional Collaboration
- Data deduplication
- Policy Enforcement
Core Competencies
Asset Lifecycle Management, Physical Inventory Auditing, Shipping/Receiving, SLA Adherence, Database Hygiene & Deduplication, Incident Resolution, Workflow Optimization, Ticketing Systems, Policy Enforcement, SOP Documentation, Quality Assurance, Risk Mitigation, CRM & Point of Sale (POS) Systems, Data Analysis, Cross-Functional Collaboration, Onboarding & Technical Training, English, Bilingual, Spanish, Native
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Senior Operations Specialist
Cox Communications
09.2023 - Current
Operations & Sales Associate
Cox Communications
04.2022 - 09.2023
Assistant Manager
McDonald's
06.2018 - 08.2019
High School Diploma -
Fairfax High School