Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

FABRICIO SUAREZ

Sandy Springs,Georgia

Summary

Dynamic server with a polished professional image and exceptional multitasking abilities, honed at The Ritz-Carlton Hotel Company. Known for enhancing customer satisfaction through attentive service and effective communication. Proven track record in upselling and fostering collaborative teamwork, ensuring a memorable dining experience while maintaining high hygiene standards.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience

Work History

  • Self-motivated, with a strong sense of personal responsibility.

Server

The Ritz-Carlton Hotel Company
08.2000 - 07.2007
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

No Degree - Business Administration And Management

University of Uruguay
Uruguay
11-1987

Skills

  • Consistent work performance
  • Exception
  • Polished professional image
  • Customer interaction
  • Collaborative teamwork
  • Professional appearance

Languages

Spanish
Native or Bilingual
Italian
Limited Working

Timeline

Server

The Ritz-Carlton Hotel Company
08.2000 - 07.2007

No Degree - Business Administration And Management

University of Uruguay

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FABRICIO SUAREZ