Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fabricio G Cueva Bustos

North Bergen

Summary

Responsible and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude
and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for
building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience

Work History

Restaurant Busser

Olivia's Dining & Cocktails
07.2022 - Current
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
  • Demonstrated strong teamwork by assisting servers with food delivery during peak times when needed.
  • Increased efficiency in table turnover by quickly clearing dirty dishes and preparing tables for the next guests.
  • Aided in maintaining a positive atmosphere within the restaurant through friendly interactions with coworkers and guests alike.

Busser & Server

Harry's Food & Drink
06.2022 - 06.2022
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Ensured timely food delivery by promptly bringing out dishes from the kitchen.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Restaurant Busser

O'hara's Bar & Grill
04.2022 - 05.2022
  • Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
  • Assisted servers in managing their sections effectively, providing timely water refills and bread service.
  • Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
  • Contributed to smooth restaurant operations by promptly resetting tables for new customers.
  • Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
  • Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
  • Ensured guest satisfaction by addressing any concerns or issues related to table settings or cleanliness efficiently.
  • Provided exceptional customer service while assisting servers with carrying trays, delivering beverages, or attending to special requests from guests.
  • Demonstrated attention to detail when setting tables according to specific event requirements or guest preferences.

Houseman

Canopy By Hilton
12.2021 - 03.2022
  • Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
  • Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
  • Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
  • Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
  • Aided in reducing maintenance issues by promptly reporting any damages or malfunctions observed during daily tasks.
  • Contributed to a positive team environment by assisting housekeepers with heavy lifting when necessary.
  • Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
  • Promoted safety within the hotel by removing hazards such as broken glass or spilled liquids from public spaces immediately upon discovery.
  • Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
  • Collaborated closely with front desk staff to communicate room readiness statuses accurately, expediting turnover times for incoming guests.

Education

Business Administration Engineering - Tourism Engineering

Catholic University of Guayaquil
Guayaquil, Ecuador
04.2008

Skills

  • Guest Service Management
  • Excellent Teamwork
  • Bilingual (spanish-english)
  • Professional Appearance
  • Adaptable to Change
  • Multitasking Abilities
  • Organizational Skills
  • Menu Knowledge
  • Interpersonal Skills
  • Physical Stamina
  • Customer Service Oriented
  • Strong Communication
  • Positive Attitude
  • Detail-Oriented Cleaning
  • Understanding of Restaurant Layout
  • Guest Relations
  • Cleaning Procedures
  • Attention to Detail
  • Clear Communication
  • Menu Memorization
  • Menu Recommendations

Timeline

Restaurant Busser

Olivia's Dining & Cocktails
07.2022 - Current

Busser & Server

Harry's Food & Drink
06.2022 - 06.2022

Restaurant Busser

O'hara's Bar & Grill
04.2022 - 05.2022

Houseman

Canopy By Hilton
12.2021 - 03.2022

Business Administration Engineering - Tourism Engineering

Catholic University of Guayaquil

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