Fabrizio Valverde
Whitestone,New York
Summary
Dynamic Customer Service Specialist excelling in vibrant settings, adeptly managing tasks and fostering team synergy to surpass targets. Celebrated for meticulous record-keeping and blending mathematical precision with a personable touch. Equipped with comprehensive compliance training and skilled in transforming data entry into a seamless, engaging process
Overview
2
2
years of professional experience
Work History
Resident Advisor
Department of Homeless Services
Queens, NY
10.2023 - Current
- Welcome and engage with migrant and asylum-seeking residents at NYC sanctuary sites providing resources and housing 200-350 families. Assist with room placement and intake.
- Address resident needs through onsite interpretation, work placement assistance, medical care guidance, and school registration.
- Manage storage and distribution of packaged meals, hygiene products, baby supplies, and donated items for new clients.
Guest Service Advocate
Target
College Point, NY
09.2022 - 11.2023
- Ensured smooth guest checkout experience by managing up to 14 registers and assisting at Guest Services desk.
- Trained with management across 16 departments to optimize presentation and boost store revenue.
- Conducted inventory audits for new products, maintaining organized backstock inventory.
Payroll Specialist
Paychex Inc
Queens, NY
01.2022 - 01.2023
- Communicated with 10-20 clients daily via phone or email to record employee hours and process payroll reports, ensuring a successful release of payment every week.
- Reviewed and investigated payroll entries and quarterly statements to correct discrepancies, decreasing error related callbacks by 10% every quarter.
- Collaborated with our tax and sales departments to request reports, increasing my client survey score from 88% to 97% in my last month.
Education
Engineering (Pre-Engineering)
LaGuardia Community College
06-2025
Skills
Timeline
Resident Advisor
Department of Homeless Services
10.2023 - Current
Guest Service Advocate
Target
09.2022 - 11.2023
Payroll Specialist
Paychex Inc
01.2022 - 01.2023
Engineering (Pre-Engineering)
LaGuardia Community College
Skills
Similar Profiles
KLARKE BROWNKLARKE BROWN
Peace Officer at Department of Homeless ServicesPeace Officer at Department of Homeless Services
Miriam Madobi DasMiriam Madobi Das
DHS Police Sergeant at Department of Homeless ServicesDHS Police Sergeant at Department of Homeless Services
KOUR P. DOKIEKOUR P. DOKIE
Supervisor II (Social Work) at Department of Homeless ServicesSupervisor II (Social Work) at Department of Homeless Services
Juan AlbaJuan Alba
Site Manager at Department of Homeless ServicesSite Manager at Department of Homeless Services
Jeanne PetrilliJeanne Petrilli
Manager, Finance Systems at National Medical Health Card, Inc.Manager, Finance Systems at National Medical Health Card, Inc.