Fabrizzio Vivanco B
Woodbridge,United States
Summary
Energetic and customer-focused professional with strong experience in retail and hospitality. Skilled at providing excellent customer service, solving problems, and improving store operations. Experienced leader with a history of managing teams and running stores successfully. Passionate, and known for out-of-the-box thinking, fluent in English and Spanish, offering great communication skills, and cultural understanding in various work settings. Currently, I am a freshman at NUC University, eager to use academic knowledge and hands-on experience to contribute to success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor / Office
Food Lion
Lorton, United States
08.2023 - Current
- Maintain knowledge of office procedures and ensure compliance with company standards
- Train, develop, and supervise employees, fostering a cohesive and motivated team
- Control front-end operations including Service Center, Self-Checkout, and Food Lion To-Go
- Utilize company tools for financial reporting and efficient resource management
- Lead initiatives to minimize shrinkage and ensure inventory accuracy
- Manage and be responsible for all the Front-End associates
Cashier/Server
Peru Fiesta Restobar
Lorton, United States
10.2022 - 07.2023
- Provided excellent customer service while taking orders and resolving complaints
- Managed cash drawer accuracy and processed multiple forms of payment
Cashier/Server
Eggs and Sushi
Springfield, United States
06.2022 - 09.2022
- Operated cash registers with precision and managed customer transactions seamlessly
- Enhanced customer experience by providing detailed information about menu and services
Customer Lead / Customer Service Desk
Food Lion
Lorton, United States
- Handle cash transactions, including money orders and Western Union services
- Sell lottery tickets and manage customer questions
- Translate communications between English and Spanish as required
Cashier / Customer Service
Food Lion
Lorton, United States
- Greet and assist customers, ensuring a friendly and efficient checkout experience
- Manage Food Lion To-Go orders and respond to customer inquiries
- Resolve customer complaints with a focus on service recovery and satisfaction
- Oversee cash drawer accuracy and ensure all transactions are processed correctly
- Provide bilingual assistance as needed in English and Spanish
Education
BBA -
NUC University
true06-2028
High School Diploma -
Hayfield High School
Alexandria, Virginia, United States01.2021
Skills
- Excellent verbal and written communication skills
- Precision in Work
- Detail-Oriented Approach
- Advanced MS Word Skills
- Excel Proficiency
- Skilled in Microsoft Outlook
- Proficient in QuickBooks
- Experienced in Financial Software Applications
- Strategic Development
- Critical Analysis
- Quality Assurance
- Strategic Decision-Making
- Team Coordination
- Team Mentorship
- Strategic Issue Analysis
- Exceptional Customer Service
- Cash Management
- Sales Expertise
Certification
- Microsoft Office Specialist 2019 - PowerPoint
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Timeline
Supervisor / Office
Food Lion
08.2023 - Current
Cashier/Server
Peru Fiesta Restobar
10.2022 - 07.2023
Cashier/Server
Eggs and Sushi
06.2022 - 09.2022
Customer Lead / Customer Service Desk
Food Lion
Cashier / Customer Service
Food Lion
BBA -
NUC University
High School Diploma -
Hayfield High School
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