Jennifer L. Colter
Winston Salem,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
26
26
years of professional experience
Work History
Guest Service Representative
Atrium Health Wake Forest Baptist
Winston Salem, NC
04.2013 - Current
- Responsible for opening and closing visitor information desks.
- Answering phone calls for hospital throughout my shift as well as assist visitors that approach information desk.
- During Covid-19 restrictions, was given added responsibility of screening visitors coming into the hospital to visit patients and attend appointments.
Sales Associate
Belk, Inc
Winston Salem, NC
08.2011 - 04.2013
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Processed product returns and assisted customers with other selections.
- Helped with store inventory two times per year for loss prevention.
Independent Sales Representative
Vector Marketing
Winston Salem, NC
08.2011 - 01.2012
- Consulted with customers to assess requirements, offer product recommendations and resolve technical issues after sales.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Employed variety of sales practices to accommodate each customer's individual needs and overcome objections.
- Used prospecting and client development techniques to produce fresh leads and maintain solid conversion rate.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
Substitute Teacher
Harmony Science Academy
Waco, TX
09.2010 - 05.2011
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Supervised lunchroom and recess activities.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Worked with principal's office on disciplinary and safety issues.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Administered and graded tests and quizzes and reported performance to primary teacher.
Nonresponsive Followup Enumerator
United States Census Bureau
Waco, TX
04.2010 - 08.2022
- Read maps and used GPS systems to prepare efficient routes to physically visit citizens and collect necessary data.
- Contacted interviewees to rectify survey issues and ask follow-up questions.
- Double checked information on survey forms.
- Maintained records of houses visited, surveys completed and money spent.
Substitute Teacher
Waco Independent School District
Waco, TX
09.2009 - 05.2010
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Organized lesson plans using teaching software for long-term interim assignments.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Assigned, explained and graded homework.
Office Assistant
Lakewood Christian Church (DOC)
Waco, TX
06.2009 - 10.2009
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Developed correspondence letters, memos and emails.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Sales Associate
Dr Pepper Museum
Waco, TX
09.2008 - 02.2009
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Opened and closed registers in both the gift shop and soda fountain.
- Assisted museum visitors with any history questions they may have.
Transcriptionist, Institute for Oral History
Baylor University
Waco, TX
09.2008 - 12.2008
- Responsible for taking audio interviews and transcribing them onto the computer into a word document for preservation.
- After first typing "copy" at the beginning of the document, would then be responsible for reviewing typed document for errors and correcting before sending to the Audit Checkers.
Education
Master of Arts - History
Baylor University
Waco, TXBachelor of Arts - History
Elon College
Elon, NC05.2001
Skills
- Mail Receiving and Delivery
- Package Shipping
- Office Support
- Item Pickup and Delivery
- Originality and Creativity
Timeline
Guest Service Representative
Atrium Health Wake Forest Baptist
04.2013 - Current
Sales Associate
Belk, Inc
08.2011 - 04.2013
Independent Sales Representative
Vector Marketing
08.2011 - 01.2012
Substitute Teacher
Harmony Science Academy
09.2010 - 05.2011
Nonresponsive Followup Enumerator
United States Census Bureau
04.2010 - 08.2022
Substitute Teacher
Waco Independent School District
09.2009 - 05.2010
Office Assistant
Lakewood Christian Church (DOC)
06.2009 - 10.2009
Transcriptionist, Institute for Oral History
Baylor University
09.2008 - 12.2008
Sales Associate
Dr Pepper Museum
09.2008 - 02.2009
Master of Arts - History
Baylor University
Bachelor of Arts - History
Elon College
Similar Profiles
Heather BarrettHeather Barrett
Registered Charge Nurse at Atrium Health Wake Forest Baptist HealthRegistered Charge Nurse at Atrium Health Wake Forest Baptist Health
Catherine Katie MichaelCatherine Katie Michael
Lead Stroke Coordinator at Atrium Health Wake Forest Baptist Health- Lexington Medical CenterLead Stroke Coordinator at Atrium Health Wake Forest Baptist Health- Lexington Medical Center
Stephanie HughesStephanie Hughes
Insurance Verification Specialist/Patient Service Representative at SCA Health/Atrium Health- Wake Forest BaptistInsurance Verification Specialist/Patient Service Representative at SCA Health/Atrium Health- Wake Forest Baptist
Ashley LongAshley Long
Registered Medical Assistant/Endocrinology at Atrium Health Wake Forest Baptist HealthRegistered Medical Assistant/Endocrinology at Atrium Health Wake Forest Baptist Health
Cliff CurrieCliff Currie
Health Focused Content Creator at SelfHealth Focused Content Creator at Self