Facely Roames

• Lead regional operations, client onboarding, and service delivery with a focus on accuracy, confidentiality, and exceptional customer experience.
• Resolve escalated issues with urgency and professionalism while maintaining detailed documentation.
• Train merchants and internal teams on systems, compliance, and best practices.
• Analyze accounts, identify opportunities for improvement, and support revenue growth.
• Build long‑term relationships through proactive communication and consistent follow‑through.

• Collaborated with cross-functional teams to streamline processes, improving service delivery across multiple districts.
• Collaborated with cross-functional teams to develop new products tailored specifically to regional customer needs.

• Guide clients through high-stakes decisions with clarity, empathy, and professionalism.
• Coordinate showings, contracts, timelines, and documentation with accuracy and compliance.
• Create branded presentations and communication materials that simplify complex processes.
• Build trust through personalized service and strong relationship management.
• Negotiated successful sales agreements, enhancing client satisfaction and loyalty.
• Conducted market analysis to determine property values and pricing strategies.
• Guided clients through buying and selling processes, ensuring compliance with regulations.

Business Consultant • Hybrid Cross‑Sales Consultant • Wells Fargo Centralized Sales Consultant • Bank of America Activation Specialist
• Delivered high‑level support to merchants and banking partners through inbound/outbound communication, identifying needs and matching solutions.
• Resolved complex escalations involving financial transactions, system errors, and account discrepancies.
• Trained merchants on terminal setup, downloads, and system navigation — demonstrating strong technical adaptability for PMS, PBX, and hotel audit systems.
• Managed multiple platforms simultaneously (Mainframe, FDPOS, MSA, PRS, CMS, APRIVA, etc.).
• Maintained strict confidentiality of financial and customer data.
• Contributed to revenue growth through cross‑selling and campaign participation.

• Developed comprehensive business plans that aligned with organizational goals and improved operational efficiency.
• Mentored junior consultants on best practices in project management and client relationship strategies.

• Managed a team of 7 associates, leading training, scheduling, and performance development.
• Conducted weekly/monthly meetings to drive service quality and sales goals.
• Handled escalated customer issues with professionalism and empathy.
• Oversaw inventory, merchandise orders, and account documentation.
• Delivered high-volume customer service in person and by phone.