Facundo Coitino Lopez

Overview: Primary Responsibilities:

Manages all activities of a branch. Responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Has personal production responsibility.

• Responsible for overall profitability by directing sales and business development, meeting operational objectives and ensuring branch achieves its annual goals.
• Leads team through coaching, performance management, and setting priority. Builds and develops branch staff.
• Identifies Retail and Business Banking customer needs through the M&T sales processes, using the tools and resources to assist customers with short and long term solutions.
• Proactively prospects and grows Business Banking relationships through outreach. Builds bank’s presence in the community
• Conducts interviews and selects employees based on staffing model.
• Actively models and coaches customer service and needs determination behaviors. Reinforces and maintains accountability for execution of Retail strategy.
• Ensures operational and requirements are maintained, to include consumer and business banking guidelines. Ensures compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
• Takes ownership of complex account servicing and error resolution issues, including those escalated by other Bankers. Provide coaching and guidance to improve and reduce future problem resolution/escalations.
• Engages with all team members and business partners as appropriate.
• Independently processes all Business Banking loan requests up to $100,000. Proactively bundle products and services as appropriate.
• Adheres to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promotes an environment that supports diversity and reflects the M&T Bank brand.
• Maintains M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Completes other related duties as assigned.
• Exercises usual authority of manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

• Boosted branch sales by developing and deepening customer loyalty through incentive programs.
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Developed and delivered polished sales presentations in order to highlight product and service quality.
• Identified and capitalized on community business opportunities with effective networking.
• Protected company assets with strategic risk management approaches.
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Promoted and led performance enhancement culture by actively coaching and mentoring direct reports.
• Supported Market Manager with special projects and additional job duties.
• Recruited, interviewed, hired and trained multiple employees and implemented mentoring program to promote positive feedback and engagement.
• Developed strategic plans for day-to-day financial operations.

• • Develop, implements, and manages branch sales plan and processes to achieve business goals
• • Responsible for hiring, coaching plans, progressive discipline, performance reviews, promotions and salary recommendations of their direct reports
• • Provides direction and coaching to branch team concerning pro-active customer engagement and customer relationship building activities
• • Responsible for service levels, product awareness and referral activity generated by branch team
• • Develop and maintains strong relationships with internal business partners in order to refer and grow business relationships
• • Ensures delivery of ultimate customer experience by role modeling use of branch technology including tablets, enhanced ATMs and other systems effectively, and engages and educates customers in using them.
• • Ensures effective compliance and risk management at assigned branch

• Motivated, trained and disciplined employees to meet performance benchmarks
• Assigned job roles and oversaw performance
• Assisted front-line staff with handling difficulties, resolving problems and managing large transactions
• Set schedule for tellers and customer service representatives
• Managed maintenance of facility and grounds
• Assessed employee performance and developed improvement plans
• Boosted branch sales by developing and deepening customer loyalty through incentive programs
• Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
• Submitted loan applications to loan underwriter for verification and recommendation
• Wrote reports detailing branch activities
• Led team of 4 staff

• Submitted loan applications to underwriter for verification and recommendations
• Developed prospects for new loans by conducting 25 cold calls weekly
• Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
• Maintained friendly and professional customer interactions
• Opened accounts with cross sale ratio technique
• Handled various accounting transactions
• Advised clients on mortgage, educational and personal loans
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• Profiled and analyzed investment products to develop customized financial strategies for clients\' financial needs
• Answered clients\' questions about purposes and details of financial plans and strategies
• Trained new team members on applying due diligence procedures and regulatory mandates
• Audited and documented all processes and procedures for new accounts department
• Maintained friendly and professional client interactions at all times
• Represented bank at community events to establish strong ties and promote business
• Supervised branch operations and made continuous improvements in each area
• Processed quarterly Vault and ATM audits with a zero error rate
• NMLS #1717390

• Mitigated risk and oversaw internal and external shoplifter apprehension and detention.
• Wrote reports outlining activities and results.
• Checked CCTV for evidence of shoplifting.
• Patrolled store departments to check for suspicious activities.
• Kept patrons and employees safe and from criminal activity.
• Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
• Controlled reduction of loss inventory by protecting company assets.
• Enhanced training processes for both clients and departments to increase overall functionality.
• Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.