Jill Oldham
Eaton,OH
Summary
Proven leader in operations management and customer service, I significantly enhanced service quality and sales growth at Pine Soul Cleaners. Skilled in cost control and staff leadership, I excel in creating innovative solutions and fostering team development. My tenure at Sarasota Memorial Hospital underscored my commitment to excellence, achieving notable improvements in patient care and satisfaction.
Overview
5
5
years of professional experience
Work History
Nutrition Services Attendant
Sarasota Memorial Hospital
10.2022 - 07.2024
- Assisted dietitians in developing customized meal plans for patients with specific nutritional requirements or allergies.
- Promoted a clean and safe work environment through diligent adherence to sanitation protocols and guidelines.
- Contributed to the smooth operation of the nutrition department, performing routine tasks such as dishwashing, equipment maintenance, and inventory management.
- Actively participated in interdisciplinary meetings focused on improving overall patient care and satisfaction rates within the facility.
Office Manager
Outrigger Resort
04.2021 - 09.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Office Assistant/Resort Worker
Addy's Villas
03.2019 - 06.2021
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Owner
Pine Soul Cleaners
09.2020 - 03.2021
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
No Degree - Office Administration
Northwest State Community College
Archbold, OHHigh School Diploma -
Twin Lakes High School
Monticello, IN05.1990
Skills
- Operations Management
- Cost Control
- Creativity and Innovation
- Marketing and Promotions
- Sales Growth
- Scheduling and Rostering
- Team Development
- Customer Service
- Quality Control
- Cost controls
- Staff Leadership
- Staff Supervision
Additional Information
Other Jobs Held in Earlier Years
Papa Johns General Manager
We're Rolling General Manager
Pizza King Assistant General Manager
Foster Parent
Resort Office Manager
Residential/Commercial Cleaner
Home Health Assistant
Certified Nursing Assistant
Owner of Successful Cleaning Business
Timeline
Nutrition Services Attendant
Sarasota Memorial Hospital
10.2022 - 07.2024
Office Manager
Outrigger Resort
04.2021 - 09.2022
Owner
Pine Soul Cleaners
09.2020 - 03.2021
Office Assistant/Resort Worker
Addy's Villas
03.2019 - 06.2021
No Degree - Office Administration
Northwest State Community College
High School Diploma -
Twin Lakes High School