Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Fadel Sridi

Inzegane,Agadir

Summary


"Warm and inviting hospitality professional with experience delivering exceptional guest experiences at international Cruise Lines. Skilled in customer service, problem-solving, and teamwork, excelling in creating welcoming environments that drive guest satisfaction and loyalty. With a strong ability to multitask and prioritize guest needs, ensuring guest satisfaction ,efficient communication, and personalized service. Passionate about building lasting relationships and making every guest feel at home."

Overview

6
6
years of professional experience

Work History

Sales Associate

Margaritaville At Sea
11.2024 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Harding+
10.2024 - 11.2024
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Waiter

Projeto Acai
03.2023 - 09.2023
  • Assisted in menu navigation, effectively communicating daily specials and recommendations to guests.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Increased sales significantly by upselling higher-end products to customers.

Sales Associate

MSC Cruises
06.2019 - 01.2023
  • Built relationships with customers to encourage repeat business.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Implemented feedback from customer surveys to improve shopping experience and meet customer needs.

Education

Hospitality And Tourism Management -

IFAERO
Agadir, Morocco

High School Diploma - Economy

Houmane El Fatouaki
Inzegane, Morocco.
06.2018

Skills

  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Customer assistance
  • FLUENT IN LANGUAGE

Languages

English
Native or Bilingual
Spanish
Professional Working
French
Native or Bilingual
Arabic
Native or Bilingual
Italian
Professional Working

Timeline

Sales Associate

Margaritaville At Sea
11.2024 - Current

Sales Associate

Harding+
10.2024 - 11.2024

Waiter

Projeto Acai
03.2023 - 09.2023

Sales Associate

MSC Cruises
06.2019 - 01.2023

Hospitality And Tourism Management -

IFAERO

High School Diploma - Economy

Houmane El Fatouaki
Fadel Sridi