Olutola Fadele
Abingdon,MD
Summary
LAN Systems Administrator with 7+ years of IT support and system administration experience in healthcare and enterprise environments. Skilled in Windows OS image deployment, automation scripting, patch management, and system performance optimization. Familiar with Citrix Virtual Apps/Desktops and VDI environments through enterprise support roles. Certified in CCNA, Splunk, CySA+, and Azure Fundamentals. Adept at collaborating with technical teams and end-users to deliver secure, reliable IT solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
LAN Administrator
Johns Hopkins Health System
07.2023 - Current
- Administer and maintain Windows operating systems across enterprise environments, deploying compliant OS images and updates.
- Perform scheduled software installs, upgrades, and patching, ensuring system stability and compliance.
- Develop and implement PowerShell automation scripts for system maintenance and quality assurance.
- Provide support for applications delivered via Citrix Workspace, troubleshooting user connectivity and application issues.
- Create and maintain system documentation (SOPs, image builds, upgrade procedures).
- Collaborate with cross-functional teams to test applications and OS updates before wide release.
- Managed system updates and patches to ensure optimal performance and security compliance.
- Planned and implemented upgrades to system hardware and software.
IT Support Specialist
CyberCore Technologies – UMMS
07.2022 - 08.2023
- Supported deployment of Windows OS images and enterprise applications across clinical environments.
- Configured and troubleshot Citrix Workspace apps on end-user devices, ensuring secure access.
- Assisted with SCCM imaging, workstation refresh projects, and system upgrades.
- Responded to user requests via Cherwell ticketing system, providing Tier 2 troubleshooting for hardware/software issues.
- Supported enterprise M365 administration and security enhancements (spam filtering, account setup).
- Provided technical support to end-users, resolving hardware and software issues efficiently.
- Assisted in the installation and configuration of IT systems, ensuring optimal performance.
- Implemented best practices for data backup and recovery, improving information security measures.
Record Center Specialist
Iron Mountain
03.2015 - 07.2022
- Deployed and troubleshot IT hardware, including workstations, scanners, and peripherals.
- Provided intermediate IT troubleshooting to reduce downtime and maintain productivity.
- Ensured chain of custody and compliance procedures for client data and assets.
- Managed document retrieval processes to ensure efficient access for clients.
- Assisted in maintaining inventory accuracy through regular audits and reconciliations.
IT Support Technician
Best Technologies Limited
06.2010 - 11.2013
- Installed and maintained Windows desktops, laptops, and network devices.
- Deployed OS refreshes, patches, and Anti virus updates.
- Provided technical support for hardware and software issues, ensuring timely resolution of customer inquiries.
- Assisted in troubleshooting network connectivity problems, improving overall system reliability.
- Trained end-users on new technologies, fostering better understanding and effective utilization of systems.
- Provided Tier 1/2 troubleshooting for system and network issues.
Education
Bachelor of Science - Computer Networks & Cybersecurity
University of Maryland Global Campus
Adelphi, MD05-2023
Associate of Applied Science - Information Systems Security
Community College of Baltimore County
Catonsville, MD05-2019
Skills
- Windows OS Imaging & Deployment (SCCM, task sequences)
- PowerShell Automation & Scripting
- Active Directory / Group Policy Administration
- Patch Management & Endpoint Security
- Citrix Workspace & VDI (familiarity)
- ITSM Tools (ServiceNow, Cherwell)
- Backup & Disaster Recovery Procedures
- Network & System Troubleshooting (LAN/WAN)
Certification
- Microsoft Certified: Azure Fundamentals
- Splunk Enterprise Certified Admin
- CompTIA CySA+
- Cisco Certified Network Associate (CCNA)
Timeline
LAN Administrator
Johns Hopkins Health System
07.2023 - Current
IT Support Specialist
CyberCore Technologies – UMMS
07.2022 - 08.2023
Record Center Specialist
Iron Mountain
03.2015 - 07.2022
IT Support Technician
Best Technologies Limited
06.2010 - 11.2013
Bachelor of Science - Computer Networks & Cybersecurity
University of Maryland Global Campus
Associate of Applied Science - Information Systems Security
Community College of Baltimore County
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