Summary
Overview
Work History
Education
Skills
Cars and Fadi
Timeline
Generic

Fadi Abudiak

Branch Manager - Service
Doha,DA

Summary

Dynamic Branch Manager with a proven track record at Mannai Trading Co, specializing in relationship building and sales expertise. Elevated branch production and customer satisfaction, leveraging business development expertise and approachable demeanor. Excelled in staff management and revenue generation, consistently exceeding performance goals.

Self-directed Service and sales manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Overview

12
12
years of professional experience

Work History

Branch Manager

Mannai Trading Co
Doha, Baladiyat ad Dawhah
9 2018 - Current
  • Maintained friendly and professional customer interactions.
  • Enhanced branch production rates by handling Customers relationships , enhanced quotations approvals to meet KPI's
  • Engaged employees in business processes with positive motivational techniques.
  • Created strategies to develop and expand existing customer sales, resulting in increased net profit.
  • Resolved various issues impacting sales management and business operations.
  • Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly

Junior Service Advisor

Mannai
08.2017 - 09.2018
  • Documented problems and corrective actions to maintain records.
  • Developed estimates by costing materials, supplies, and labor.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Maintained high Sales / RO between colleagues by 20% increase over others
  • Suggested additional services to customers in order to meet upsell goals.

Business Developer

CiniSolutions
03.2017 - 08.2017
  • Pitched ideas for business development to executive team and gave in-depth presentations to clients using effective public speaking skills.
  • Collaborated with sales and marketing departments to support client acquisition.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Kept meticulous client notes and updated account information in company databases.
  • Represented company and promoted products at conferences and industry events.
  • Negotiated, prepared, and signed contracts with clients.

Cars Salesman

Freelancer
01.2013 - 08.2017
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Used To buy and sell around 15 to 20 Vehicles Per week
  • Became very well known in market for having one of the best vehicles in terms of condition and service history
  • Met customers Needs by having a wide Variety of vehicles
  • Completed registration paperwork.
  • Negotiated purchase prices and explained sales, warranty.

Education

Advanced Diploma - Information Technology

University of Doha For Science And Technology
Doha - Qatar
04.2001 -

Bachelor of Engineering - Electrical Engineering, Qatar

Qatar University
Doha - Qatar
04.2001 -

Skills

Business development expertise

Relationship building and management

Sales professional

Employee Development

Verbal/written communication

Revenue Generation

Customer service awareness

Marketing

Business Development

Sales expertise

Goals and performance

Staff Management

Project Management

Approachable

Friendly

Documentation

Cars and Fadi

I grew up between cars and automotive world ,I love to sell and maintain vehicles of all kinds ,i am very used and enjoy customer service , i am moderately active on social media and have around 5k followers in TikTok with over 1 Million Views of my education videos about cars and cars maintenance.


I enjoy learning about automotives and i keep myself up to date on vehicles market and news , always looking to expand my knowledge and experience

Timeline

Junior Service Advisor

Mannai
08.2017 - 09.2018

Business Developer

CiniSolutions
03.2017 - 08.2017

Cars Salesman

Freelancer
01.2013 - 08.2017

Advanced Diploma - Information Technology

University of Doha For Science And Technology
04.2001 -

Bachelor of Engineering - Electrical Engineering, Qatar

Qatar University
04.2001 -

Branch Manager

Mannai Trading Co
9 2018 - Current

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Fadi AbudiakBranch Manager - Service