Fadi Karoum
Ogdensburg,NY
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at CONTOUR AIRLINES, demonstrating exceptional baggage handling and problem-solving skills. Excelled in reducing flight delays through meticulous adherence to safety procedures and effective team collaboration. Skilled in aircraft marshalling and customer service, significantly improving ramp security and passenger experience. Deadline-oriented Ramp Agent with experience in commercial aviation industry at large hub airport. Polished and efficient with desirable communication skills. Lifts up to [Number] pounds and adheres to commercial airline protocols. Motivated employee with excellent time management skills. True problem-solver remains calm under pressure to meet departure schedules. Trained in flight line operations and safety through [Number] years of aviation experience.
Overview
6
6
years of professional experience
Work History
Airport Ramp Agent
CONTOUR AIRLINES
08.2022 - Current
- Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
- Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading processes.
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Upheld strict adherence to FAA regulations and safety protocols during all aspects of ramp agent duties.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Contributed to a positive work environment by fostering teamwork among fellow ramp agents while executing tasks effectively.
- Facilitated on-time departures with quick and efficient turnaround times for incoming flights.
- Coordinated ground crew activities to complete objectives on schedule.
- Maintained clean and organized ramp areas for efficient workflow and improved safety conditions.
- Demonstrated flexibility in adapting to various types of aircrafts, supporting diverse airline clients'' needs efficiently.
- Increased aircraft security by performing thorough checks of cargo holds, ensuring compliance with regulations.
- Connected electrical power unit and hoses to aircraft.
- Managed unforeseen circumstances such as equipment malfunctions or weather disruptions, executing contingency plans to minimize operational delays.
- Supported smooth passenger boarding processes by guiding planes into gates safely using marshaling techniques.
- Streamlined ramp operations by coordinating efficiently with ground crew, pilots, and air traffic control.
- Improved communication between ramp agents and other airport personnel through the use of radio equipment, hand signals, and other forms of communication.
Customer Care Representative
Tim Hortons
09.2018 - 09.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Contributed to team success, consistently achieving call center performance metrics.
- Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Communicated with clients regarding account services, statements, and balances.
- Continuously sought self-improvement opportunities through ongoing education and professional development programs related to the field of customer care.
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Resolved concerns with products or services to help with retention and drive sales.
- Assisted in the development of internal processes aimed at enhancing overall team productivity levels within the call center environment.
- Identified opportunities for upselling or cross-selling products during interactions, increasing revenue generation potential.
Education
Associate of Applied Science - Health And Fitness
SUNY CANTON
Canton, NY05.2024
Skills
- Security awareness
- Baggage handling
- Weather Monitoring
- Dangerous Goods Handling
- Aircraft Marshalling
- Heavy Lifting
- Safety Procedures Compliance
- Passenger Assistance
- Ground Support Equipment Operation
- Freight Handling
- Weight/balance loading
- Aircraft servicing
- Aircraft Safety Checks
- Aircraft Restocking
- Customer Service
- Problem-Solving
- Ramp service
- Dependable and Responsible
- Team Leadership
- Crew assistance
- Ramp Security
- Baggage tag checks
- Ground Support Services
- Baggage Management
- Hazardous Materials Handling
- Quality Control
- Vehicle operation
- Aviation and transportation
- Equipment Inspection
- New Agent Training
- FAA Regulations
- TSA Collaboration
- Corporate policies
- Deicing of aircraft
- Physical Strength and Stamina
- Logistics
- Teamwork and Collaboration
- Willing to Learn
- Route deliveries
- Warehouse Logistics
- Time Management
- Lifting and sorting
- Multitasking
- Multitasking Abilities
- Reliability
- Critical Thinking
- Excellent Communication
- Organizational Skills
- Active Listening
- Team Collaboration
- Adaptability and Flexibility
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Airport Ramp Agent
CONTOUR AIRLINES
08.2022 - Current
Customer Care Representative
Tim Hortons
09.2018 - 09.2019
Associate of Applied Science - Health And Fitness
SUNY CANTON
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