Fadi Moussa
Bayonne,NJ
Summary
Knowledgeable Manager with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager
Planned Companies
Jersey City, NJ
05.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled staff training initiatives aimed at up-skilling the workforce to meet dynamic industry demands.
Concierge
Planned Companies
Jersey City, NJ
03.2022 - 05.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Education
BBA - Management
New Jersey Institute of Technology
Newark, NJ05-2024
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Operations oversight
- Performance monitoring
- Employee motivation
- Staff development
- Maintaining compliance
- Client relationships
- Strategic planning
Accomplishments
- Supervised team of 150 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Promoted to Operations Manager after 2 years with the company.
Certification
- Microsoft Certified, Dynamics 365 Fundamentals – Microsoft.
Languages
Arabic
Native or Bilingual
French
Limited Working
English
Native or Bilingual
Timeline
Operations Manager
Planned Companies
05.2023 - Current
Concierge
Planned Companies
03.2022 - 05.2023
BBA - Management
New Jersey Institute of Technology
Similar Profiles
Lisa MayLisa May
Concierge at Planned CompaniesConcierge at Planned Companies
Lisbeth MedinaLisbeth Medina
Front Desk Receptionist / Concierge at Planned CompaniesFront Desk Receptionist / Concierge at Planned Companies
Jermaine GrahamJermaine Graham
Concierge at Planned CompaniesConcierge at Planned Companies