Fadi Senan
Jacksonville,Florida
Summary
Dynamic retail leader with extensive experience at Celltouch Wireless, excelling in team leadership and customer service. Proven track record of enhancing store performance through strategic inventory management and effective employee training. Recognized for boosting sales and fostering a collaborative environment, driving significant improvements in customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Store Manager
Giant Communication
12.2022 - 12.2023
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
District Manager
Celltouch Wireless
12.2016 - 12.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Store Manager
Celltouch Wireless
06.2012 - 11.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Education
Bachelor of Science - Software Engineering
University of Phoenix
Jacksonville, FL08.2016
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- POS systems
- Goals and performance
- Team motivation
- Policies and procedures
- Store displays
- Staff supervision
Timeline
Store Manager
Giant Communication
12.2022 - 12.2023
District Manager
Celltouch Wireless
12.2016 - 12.2022
Store Manager
Celltouch Wireless
06.2012 - 11.2016
Bachelor of Science - Software Engineering
University of Phoenix
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