As an agent, I managed inbound and outbound calls, converting prospects into active clients by providing exceptional customer service and building rapport and trust. I consistently exceeded sales targets by identifying client needs and actively listening to ensure all customer requirements were met. Focused on cultivating long-term relationships, I delivered high levels of customer satisfaction by assisting with policy changes and addressing any inquiries clients had, ensuring they received the best possible coverage and support.
Store Manager
Metro by T-mobile
01.2022 - 11.2024
As the Store Manager at Metro by T-Mobile, I lead our team in delivering exceptional customer service while driving sales and ensuring operational efficiency. My role involves managing daily store operations, overseeing inventory, and implementing marketing strategies to promote our products and services. I focus on fostering a positive work environment, coaching staff to reach their full potential, and maintaining high standards of store presentation. Ultimately, I am dedicated to enhancing the customer experience and achieving our business goals.
Sales Associate
Chevrolet
12.2020 - 01.2022
As an Auto sales associate at Chevrolet, I specialize in helping customers find the perfect vehicle to meet their needs and preferences. My role involves building relationships with customers, understanding their requirements, and providing expert knowledge on our product lineup. I guide customers through the purchasing process, from initial inquiries to finalizing sales, ensuring a smooth and enjoyable experience. Additionally, I stay informed about industry trends and promotions to effectively communicate value and foster customer loyalty. My goal is to exceed sales targets while prioritizing customer satisfaction.
Sales Associate
Boost Mobile
11.2017 - 12.2020
As a Sales Associate at Boost Mobile, I play a crucial role in delivering outstanding customer service and promoting our wireless products and services. My responsibilities include engaging with customers, understanding their needs, and providing tailored solutions to enhance their mobile experience. I assist with sales transactions, manage inventory, and stay updated on the latest promotions and technologies. By building strong relationships with customers and ensuring they leave satisfied, I contribute to achieving store sales goals and fostering brand loyalty in our community.
Forklift Operator
Wholefoods
05.2016 - 10.2016
As a Forklift Operator at Whole Foods, I play a vital role in ensuring efficient operations within the warehouse. My responsibilities include safely operating forklifts to move, load, and unload products, while adhering to all safety protocols and company standards. I manage inventory by organizing stock and ensuring that products are stored correctly for easy access. With a strong focus on accuracy and efficiency, I contribute to maintaining smooth supply chain operations, supporting both our team and the overall customer experience. My commitment to excellence and teamwork helps ensure that our store is well-stocked and ready to meet the needs of our customers.
Education
Diploma - High School
Paul Simon Job Corp
Chicago, IL
01.2016
Skills
Customer service
Sales Expertise
Team Leadership
Conflict Resolution
Time Management
Communication
Operational Efficiency
Safety Compliance
Certification
Property and Casualty License
Awards
Employee of the month (Boost Mobile) - Awarded for outstanding customer service and contribution to team success., Outstanding Leadership Recognition (Metro by T-Mobile) - Acknowledged for leadership and team performance improvements.