Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
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Fadia Dumont-Mason

Chesapeake,VA

Summary

Dynamic leader in culinary and tax service industries, specializing in financial administration and relationship management. Achieved a 40% improvement in accuracy and client satisfaction at Liberty Tax Services through strategic operational enhancements. Proven expertise in menu development and event planning, driving revenue growth and operational efficiency across diverse roles. Committed to quality assurance and service excellence, consistently exceeding employer expectations.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Office Supervisor (OS)

Liberty Tax Services
Chesapeake, VA
01.2024 - 10.2024
  • Led tax office operations, ensuring compliance and enhancing accuracy.
  • Trained new tax preparers, significantly boosting workflow efficiency.
  • Managed client relations, enhancing satisfaction and reducing processing time.
  • Oversaw document verification, ensuring regulatory compliance and optimizing filing accuracy and efficiency.

Income Tax Preparer

Liberty Tax Services
Virginia Beach, VA
01.2016 - 04.2023
  • Prepare individual and small business tax returns, ensuring compliance and client satisfaction.
  • Identified tax-saving opportunities through detailed client interviews and documentation reviews.
  • Recommend products and services, optimizing deductions for diverse client portfolios.

Food Service Manager

East Alabama Medical Center
Valley, AL
10.2021 - 01.2022
  • Managed the hospital's culinary operations across the staff cafeteria, residential dining, ER, and admitted beds.
  • Assessed the needs of patients and residents through collaboration with healthcare professionals.
  • Enhanced ingredient quality and streamlined food labeling systems.
  • Elevated food safety measures while overseeing a team of 22.
  • Successfully met deadlines with employee schedules, payroll standards, and compliance audits.
  • Reconciled daily transactions, balanced cash registers, and deposited the cafeteria's earnings.
  • Reward and recognize employees.

Executive Operator Chef/Executive OperatorChef/Bakery Manager

Artisan56
Virginia Beach, VA
06.2016 - 06.2021
  • Oversaw all aspects of managing a home-based bakery.
  • Created unique visual concepts for Artisan56 through bakery decoration and graphic design expertise.
  • Assessed decorative presentation for quality and market viability.
  • Managed budgeting processes, pricing strategies, and sales data analytics to drive strategic decision-making.
  • Directed strategic decisions to enhance guest satisfaction.
  • Optimized guest experiences to drive profitability.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Implemented successful business strategies to increase revenue and target new markets.

Culinary Development Chef

Virginia Beach City Public Schools/Food Service
Virginia Beach, VA
08.2019 - 08.2020
  • Under the direction of the Virginia Beach City Public School District Chef, I spearheaded district-wide scratch-cooking initiatives, developed USDA-compliant meals, and trained cafeteria staff while integrating school garden ingredients into student culinary clubs.
  • Participated in menu development by conducting quantitative and qualitative testing of taste and appearance, modifying, and implementing menu items for school meals, and utilizing ingredients and nutritional guidelines in compliance with the USDA.
  • Conducted training on implemented menus and mentoring cafeteria cooks and staff, enhancing VBCP’s scratch cooking.
  • Supported the decision-making process by participating in vendor food tastings to select suitable products for school meals.
  • Assisted the instructor chef with staff development in culinary cohort classes.
  • Fostered partnerships between teachers, administrators, and cafeteria staff, building involvement and commitment to the school garden, bridging the garden and culinary club, and integration to enhance students' experience while fostering sustainable food education and practical cooking skills.
  • Delivered essential culinary fundamentals, skills, and techniques to students in culinary clubs, and guided the students in creating quality dishes incorporating fresh ingredients grown in VBCPS school gardens; dishes that comply with USDA guidelines and can be served in the cafeterias.
  • Special event planning and catering menu development assistant.

Cook-II Culinary Specialist

The Founders Inn & Spa, Capella Hospitality
Virginia Beach, VA
07.2012 - 05.2013
  • Adhered to safety standards while preparing top-quality food.
  • Collaborated with Banquet Chef to analyze BEOs and streamline event preparations.
  • Performed quality control checks on all cooked foods before serving to customers.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.

Education

Master of Science - Human Resources Management

Strayer University
03.2025

Bachelor of Arts - Hospitality Management

Stratford University
12-2017

Associate of Arts - Culinary Art

The Art Institute of Virginia Beach
06-2013

Skills

  • Relationship building
  • Culinary Arts, Hospitality
  • Menu development
  • Food safety management
  • Team development, training, and coaching
  • Operations management
  • Office and Financial Administration
  • HR policies and procedures

Certification

Serv Safe Food Safety Manager

Accomplishments

  • March of Dimes - Chef Auction participant - VA Beach, 2012.
  • Restaurant Week: Featured Chef on Visual Marketing, Advertising, and Publishing - VA, 2012.
  • ACF Regional Culinary School Cooking Competition Winner - VA, 2012.

Affiliations

  • Gardening.
  • Arts and Craft

Timeline

Office Supervisor (OS)

Liberty Tax Services
01.2024 - 10.2024

Food Service Manager

East Alabama Medical Center
10.2021 - 01.2022

Culinary Development Chef

Virginia Beach City Public Schools/Food Service
08.2019 - 08.2020

Executive Operator Chef/Executive OperatorChef/Bakery Manager

Artisan56
06.2016 - 06.2021

Income Tax Preparer

Liberty Tax Services
01.2016 - 04.2023

Cook-II Culinary Specialist

The Founders Inn & Spa, Capella Hospitality
07.2012 - 05.2013

Master of Science - Human Resources Management

Strayer University

Bachelor of Arts - Hospitality Management

Stratford University

Associate of Arts - Culinary Art

The Art Institute of Virginia Beach

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Fadia Dumont-Mason