Fadline Jean
Orlondo
Summary
Highly-qualified Housekeeping Supervisor offering 4 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
8
8
years of professional experience
Work History
House Keeping Supervisor
Sheraton Orlando North
10.2020 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Trained and mentored new staff on cleaning and safety protocols.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Sales Associate
INFINCOL/ ALIV
01.2017 - 08.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Assisted in training of new hires, sharing best practices and company policies.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
ABACO CENTRAL HIGH
MARSH HARBOUR ,ABACO BAHAMAS06.2008
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Training and mentoring
- Cleaning techniques
- Vacuuming and sweeping
- Chemical Handling
- Document Control
- Quality Assurance
- Work Inspection
Languages
English
Native or Bilingual
Timeline
House Keeping Supervisor
Sheraton Orlando North
10.2020 - Current
Sales Associate
INFINCOL/ ALIV
01.2017 - 08.2019
High School Diploma -
ABACO CENTRAL HIGH
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