Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fadoua Azra-Rhandour

Oklahoma City

Summary

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Success Management Senior Analyst

Accenture, LLC
05.2020 - Current
  • Mentored junior analysts, fostering professional development while enhancing overall team performance.
  • Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
  • · Customer engagements are managed in an inside sales model, with a combination of outbound and account management tactics.
  • · Builds strong transactional and strategic customer relationships.
  • Improved company efficiency with the development of key performance indicators and tracking metrics.
  • Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
  • · Maximizes platform adoption for clients by implementing use cases in multiple departments, broadening the user base while deepening the application stack.

Inside Sales Account Manager

Dell Technologies
10.2015 - 05.2020
  • Developed strong relationships with key customers, leading to long-term business partnerships and repeat sales.
  • Conducted comprehensive market research, gaining insights into industry trends and competitor strategies for informed decisionmaking.
  • · Work closely with Territory Account Executive (TAE) and team to develop and implement account plans that drive the attainment of critical business objectives.
  • · Embrace the channel and work closely with multiple partners to grow business in accounts.
  • Attended industry conferences and networking events, representing the company professionally while forging new connections in the field.
  • · Ensure maximum revenue opportunity by coordinating and leveraging team resources and virtual team.
  • Matched customers to products based on in-depth understanding of different business models and needs.

Technical Support Engineer/Agent

Seagate Technology PLC
06.2014 - 09.2015
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Education

MBA - Management/ Marketing

DeVry University

BBA - Management/Marketing

University of Rabat

Skills

  • Client management
  • Client relationship management
  • Data analysis
  • Performance monitoring
  • Stakeholder communication

Certification

Microsoft Azure Fundamentals Certification AZ-900

Languages

English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Customer Success Management Senior Analyst

Accenture, LLC
05.2020 - Current

Inside Sales Account Manager

Dell Technologies
10.2015 - 05.2020

Technical Support Engineer/Agent

Seagate Technology PLC
06.2014 - 09.2015

MBA - Management/ Marketing

DeVry University

BBA - Management/Marketing

University of Rabat

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Fadoua Azra-Rhandour