Fadrian Oatis
Carson,MS
Summary
Excitedly seeking a role as a Long Term Care Benefit Claim Specialist to utilize strong service resolution and communication contact skills, honed through experience as an independent contractor. Proven ability to manage freight volume and streamline branch operations, making me an ideal fit for optimizing logistics efficiency.
Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.
Overview
15
15
years of professional experience
Work History
Fraud Specialist Agent
Alorica
08.2024 - Current
- Prepared and conducted comprehensive fraud investigations to maintain organizational integrity
- Analyzed financial and operational documents to identify discrepancies and mitigate risks
- Monitored suspicious activities and diligently investigated potential fraud cases to prevent losses
- Interviewed witnesses and suspects to gather critical information for case resolution
- Collected and analyzed data from various sources, including police reports, financial records, and court documents, to support investigative findings
Life Insurance Agent
Primera
- 09.2024
- Sold life insurance policies to beneficiaries, ensuring financial security upon the insured's death
- Developed and maintained a robust client base using referrals and social media platforms
- Consulted with clients to gauge their financial circumstances and insurance needs
- Provided clients with rate quotes and tailored coverage recommendations for long-term planning
- Assisted clients in completing applications and securing underwriting approval
- Delivered official policy documents to new policyholders
- Conducted periodic follow-ups with clients to update and adjust coverage as necessary
- Facilitated the payout process to beneficiaries efficiently upon the policyholder's demise
- Maintained accurate and confidential client records
- Employed various strategies to seek out potential clients and expand market reach
Assistant Manager
Walmart
10.2019 - 02.2024
- Utilized patience, tact, empathy, and problem-solving abilities to maintain a consistently positive voice quality in customer interactions
- Conducted analysis of financial reports to discern trends and support informed decision-making
- Executed operational improvements resulting in increased efficiency and favorable financial performance
- Fostered an environment focused on dedication to customer service excellence
- Provided high-quality customer service through effective communication in both inbound and outbound channels
Team Lead
Walmart
07.2014 - 10.2019
- Implemented new operational processes and technologies, resulting in enhanced efficiency
- Led a team to exceed sales goals through strategic planning and execution
- Upheld strong customer satisfaction rates by fostering a culture of service excellence and effective team management
- Provided assistance with inbound calls to customer service
- Developed phone etiquette and accuracy with resolution to customers concerns
- Built a drive for customer satisfaction while learning to multitask efficiently
Key Holder
Southern Oil Company
08.2009 - 08.2014
- Managed daily opening and closing procedures, coordinated scheduling, facilitated bank deposit preparations, and delivered high-quality customer service
Education
Bachelors - Business Administration
Southern New Hampshire University
Manchester, NH05.2025
Associate in Arts - undefined
Pearl River Community College
Hattiesburg, MS05.2012
Skills
- Efficient microsoft office
- Marketing
- Project Management
- Budget Planning
- Communication
- Problem-Solving
- Problem-solving
- Data entry
- Time management
- Customer Relationship Management (CRM) software proficiency
- Empathy
- Active listening
- Patience
- Conflict resolution
- Adaptability
- Computer literacy
- Knowledgeable with Microsoft Windows
- Technical proficiency with customer support software
- Communication skills
- Customer relationship management (CRM)
- Product knowledge
- Effective communication
- Multitasking
- Computer proficiency
- Customer relationship management (CRM) software
- Computer Literacy
- Active Listening
- Customer Service
- Time Management
- Conflict Resolution
- Problem Solving
- Sales Ability
- Product Knowledge
- Analytical Skills
- Reporting Skills
- Team Collaboration
- Respectful Environment
- Organizational Skills
- Banking operations
- Investigation techniques
- Evidence collection
- Verbal and written communication
- Telephone and email etiquette
- Fraud detection
- Case management
- Transaction review
- Call management
- Proficient in [software]
- Loss prevention
- Activity monitoring
- Trained in [software]
- Detection models
- Fraud patterns
- Account information review
- Fraud identification
- Investigation documentation
- Irregularity reporting
- Teamwork
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Critical thinking
- Excellent communication
- Detail-oriented
- Decision-making
- Team building
- Relationship building
- Self motivation
- Professionalism
- Public speaking
- Time management abilities
- Written communication
- Financial statement analysis
- Research skills
EXPERIENCE IN CUSTOMER SERVICE
At the age15 is when my career in customer service first kicked off. Over the years I’ve learned to build a rapport with customers and putting their needs first. During previous employment at Walmart for the past10 years, daily I was faced with customer service support and issues. I’ve learned how to remain calm no matter the situation at hand, it’s important to respect the customer and be empathetic his/her issue. At Walmart I spent a lot of time training my associates they correct ways of providing excellent customer service far as keeping a clean work area, greet and thank the customer and smiling and displaying a positive atmosphere.
Timeline
Fraud Specialist Agent
Alorica
08.2024 - Current
Assistant Manager
Walmart
10.2019 - 02.2024
Team Lead
Walmart
07.2014 - 10.2019
Key Holder
Southern Oil Company
08.2009 - 08.2014
Life Insurance Agent
Primera
- 09.2024
Associate in Arts - undefined
Pearl River Community College
Bachelors - Business Administration
Southern New Hampshire University
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