Fadumo Ahmed
Minneapolis,MN
Summary
Dedicated professional with a strong background in management and customer service roles, complemented by proficiency in Microsoft Excel, Word, and Access. Currently pursuing a Bachelor's degree in Management Information Systems, with a 4.0 GPA. Skilled in implementing operational improvements, fostering teamwork, and delivering exceptional customer service. Eager to leverage technical skills and problem-solving abilities to contribute effectively to tech-driven projects.
Overview
4
4
years of professional experience
Work History
Manager
Little Footsteps Daycare
05.2023 - 03.2024
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Concierge
Stuart Co
02.2023 - 09.2023
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Maintained high level of professionalism and discretion when dealing with guests.
Receptionist
New Perspective Senior Living
08.2020 - 07.2021
- Warmly welcomed 20-30 guest per shift, coordinated check-in, collected insurance, and directed them to their destination
- Managed 3 phone lines and facilitated over 20+ calls/day with clients, vendors, and staff
- Maintained an organized, clean, professional work space and waiting area
- Provided excellent customer service with a helpful and friendly attitude
- Coordinated pick up and delivery of express mail services, unpacked inventory, and stocked supplies
Education
Bachelor of Science (B.S) - Management Information Systems
Metropolitan State University
Saint Paul, MN06.2025
Skills
- Computer Skills: Proficient in Microsoft Excel, Word, and Access for data analysis, document creation, and database management
- Communication Skills: Clear and effective communicator, demonstrated in roles such as Manager and Concierge
- Problem Solving: Successfully implemented safety procedures and streamlined communication systems to improve efficiency
- Teamwork and Collaboration: Collaborated with parents, staff members, and other departments to achieve common goals
- Customer Service: Proven track record of providing excellent customer service, resolving issues promptly and maintaining high satisfaction levels
- Adaptable: Thrived in fast-paced environments, managing multiple responsibilities and meeting deadlines consistently
Timeline
Manager
Little Footsteps Daycare
05.2023 - 03.2024
Concierge
Stuart Co
02.2023 - 09.2023
Receptionist
New Perspective Senior Living
08.2020 - 07.2021
Bachelor of Science (B.S) - Management Information Systems
Metropolitan State University
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